Passer au contenu principal

Contact Center as a Service

Offrez une expérience client et employé de haut niveau

Gartner® names Kyndryl as a Leader in the 2023 Gartner® Magic Quadrant™️ for Managed Mobility Services.

View the report

Personalized, cloud-enabled contact center experiences

Provided by Kyndryl, contact center as a service (CCaaS) provides a state-of-the-art omnichannel contact center solution and helps modernize your business operations, empower your contact center employees, and deliver superior customer experiences. Value-added services, including strategic consulting, Workflow Orchestration, cognitive services, and Digital Experience Management (DEM), can be augmented into your CCaaS offering. A highly scalable and secure solution, CCaaS allows simultaneous omnichannel interactions and business agility that can lower the cost and complexity of your contact center operations.

Arizona Motor Vehicle Services

Driving efficiency, safety, and delight

The Arizona Motor Vehicle Division (AZ MVD) wanted a better experience for the state's citizens. Kyndryl helped the agency dramatically reduce the average time of customer visits to MVD offices with self-service options on a fast network connecting to cloud-based systems. 

Read more

Comment nous apportons de la valeur

Deliver exceptional experiences

Leverage Kyndryl's expertise to transform your customer and employee experiences.

Kyndryl value added integrations

Provide optimal ROI, deliver lower total cost of ownership (TCO), and enable quick deployment of new features, functions and channels.

Alliances with leading software providers

Kyndryl partners with AWS, Five9, Microsoft, and other market leaders to provide solutions to address our customers’ unique needs.

Kyndryl Digital Workplace Services receives Five9 Global Partner Award for Partner Excellence

Kyndryl is a Gold Partner of Five9 and together we're helping customers modernize and move legacy contact centers to the cloud, creating elevated experiences for contact center agents and end-customers.

Learn more

Reduced implementation time

Onboarding time shortened from 6-12 weeks to 2-4 weeks (as per Kyndryl’s implementation experience), allowing for faster time-to-market.

Reduced complexity

Pre-built integrations to enterprise applications help reduce complexity and the effort needed for integrating with customers’ applications.

Higher agent productivity

Helps facilitate the transition to a flex workforce with a higher number of interactions and better agent productivity.

Did you know that Kyndryl Digital Workplace Services can help organizations realize potential ROI of over 200%?

Download the study

Personalized unified agent interface

Enables agents to deliver a personalized service experience by better informing them of the customer journey.

Global coverage and support

                       

Connect customers and agents across the globe and adhere to their regional compliance regulations.                                         

High availability and scalability

 

This high availability solution uses redundant and fault-tolerant infrastructure and can scale as needed.                            

Conversational and personalized self service         

CCaaS platform helps with deploying automation and self-service support that delivers a more interactive and engaging experience across all channels.

Integration friendly
                                                      

Out-of-the-box integration with leading cloud-based Customer Relationship Management (CRM) and IT service management (ITSM) platforms.                                     

Visual interactive voice response                                                              

Intelligent routing to the optimal resolution resource regardless of engagement through chat, phone or mobile app.                                                                                                                                

Kyndryl + Five9

Cette alliance exploite les forces combinées de Digital Workplace Services et de l'expertise approfondie de Kyndryl en intelligence artificielle, en automatisation et en analyse cognitive avec la technologie de centre de contact cloud de Five9 pour offrir la plateforme CCaaS de Kyndryl. Nous aidons nos client à migrer leur centre de contact existant vers le cloud et offrons une expérience de support client de pointe.

Lire la suite
Kyndryl + Amazon Connect

Kyndryl est partenaire AWS pour Amazon Connect.Kyndryl vous apporte une approche multidisciplinaire du domaine des centres de contact et de l'expérience client, et vous fournit une stratégie de centre de contact cloud avec des services de conseil internes et une plate-forme de centre de contact sous forme de service, tout en vous aidant dans la stratégie, l'implémentation et le support continu de vos solutions AWS Connect.

En savoir plus
Kyndryl souhaite connaître votre opinion

Ayant une expérience directe des solutions et services de Kyndryl, votre avis et vos commentaires sont particulièrement importants pour vos pairs, Gartner et pour Kyndryl. Veuillez évaluer nos services avec Gartner; toutes les évaluations sont anonymes et ne prennent que 10 à 15 minutes à compléter.

Laissez un commentaire
Lire tous les commentaires

Get a 30-minute, no-cost strategy session with a cloud contact center services expert

Discover how you can modernize your contact center and elevate your employee and customer experiences

Let's talk