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Centro de Contacto como Servicio

Ofrezca una experiencia superior a clientes y empleados

Gartner® names Kyndryl as a Leader in the 2023 Gartner® Magic Quadrant™️ for Managed Mobility Services.

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Personalized, cloud-enabled contact center experiences

Provided by Kyndryl, contact center as a service (CCaaS) provides a state-of-the-art omnichannel contact center solution and helps modernize your business operations, empower your contact center employees, and deliver superior customer experiences. Value-added services, including strategic consulting, Workflow Orchestration, cognitive services, and Digital Experience Management (DEM), can be augmented into your CCaaS offering. A highly scalable and secure solution, CCaaS allows simultaneous omnichannel interactions and business agility that can lower the cost and complexity of your contact center operations.

Arizona Motor Vehicle Services

Driving efficiency, safety, and delight

The Arizona Motor Vehicle Division (AZ MVD) wanted a better experience for the state's citizens. Kyndryl helped the agency dramatically reduce the average time of customer visits to MVD offices with self-service options on a fast network connecting to cloud-based systems. 

Cómo aportamos valor

Deliver exceptional experiences

Leverage Kyndryl's expertise to transform your customer and employee experiences.

Kyndryl value added integrations

Provide optimal ROI, deliver lower total cost of ownership (TCO), and enable quick deployment of new features, functions and channels.

Alliances with leading software providers

Kyndryl partners with AWS, Five9, Microsoft, and other market leaders to provide solutions to address our customers’ unique needs.

Kyndryl Digital Workplace Services receives Five9 Global Partner Award for Partner Excellence

Kyndryl is a Gold Partner of Five9 and together we're helping customers modernize and move legacy contact centers to the cloud, creating elevated experiences for contact center agents and end-customers.

Reduced implementation time

Onboarding time shortened from 6-12 weeks to 2-4 weeks (as per Kyndryl’s implementation experience), allowing for faster time-to-market.

Reduced complexity

Pre-built integrations to enterprise applications help reduce complexity and the effort needed for integrating with customers’ applications.

Higher agent productivity

Helps facilitate the transition to a flex workforce with a higher number of interactions and better agent productivity.

Did you know that Kyndryl Digital Workplace Services can help organizations realize potential ROI of over 200%?

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Personalized unified agent interface

Enables agents to deliver a personalized service experience by better informing them of the customer journey.

Global coverage and support


Connect customers and agents across the globe and adhere to their regional compliance regulations.                                         

High availability and scalability


This high availability solution uses redundant and fault-tolerant infrastructure and can scale as needed.                            

Conversational and personalized self service         

CCaaS platform helps with deploying automation and self-service support that delivers a more interactive and engaging experience across all channels.

Integration friendly

Out-of-the-box integration with leading cloud-based Customer Relationship Management (CRM) and IT service management (ITSM) platforms.                                     

Visual interactive voice response                                                              

Intelligent routing to the optimal resolution resource regardless of engagement through chat, phone or mobile app.                                                                                                                                

Kyndryl + Five9

Esta alianza aprovecha la unión de fuerzas de Digital Workplace Services de Kyndryl y sus profundos conocimientos de AI, automatización y analítica cognitiva con la tecnología de centros de contacto en la nube de Five9 para entregar la plataforma CCaaS de Kyndryl. Ayudamos a nuestros clientes a migrar a la nube sus centros de contacto existentes y a ofrecer una experiencia de soporte al cliente de última generación.

Kyndryl + Amazon Connect

Kyndryl es socio de AWS para Amazon Connect.Kyndryl aporta un enfoque multidisciplinar en los ámbitos del centro de contacto y la experiencia del cliente, proporciona una estrategia de centro de contacto en la nube con servicios de consultoría in situ y una plataforma de Centro de Contacto como Servicio a sus clientes, a la vez que asesora en la estrategia, la implementación y el soporte continuo de las soluciones de AWS Connect.

Kyndryl quiere conocer su opinión

Al tener experiencia de primera mano con las soluciones y servicios de Kyndryl, su opinión y comentarios son especialmente importantes para sus compañeros, para Gartner y para Kyndryl. Por favor, revise nuestros servicios con Gartner; todas las revisiones son anónimas y sólo se tarda entre 10 y 15 minutos en completarlas.

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