Contact Center as a Service
Deliver superior customer and employee experiences
Provided by Kyndryl, contact center as a service (CCaaS) provides a state-of-the-art omnichannel contact center solution and helps modernize your business operations, empower your contact center employees, and deliver superior customer experiences. Value-added services, including strategic consulting, Workflow Orchestration, cognitive services, and Digital Experience Management (DEM), can be augmented into your CCaaS offering. A highly scalable and secure solution, CCaaS allows simultaneous omnichannel interactions and business agility that can lower the cost and complexity of your contact center operations.