Contact Center as a Service

Deliver superior customer and employee experiences

Gartner® names Kyndryl as a Leader in the 2023 Gartner® Magic Quadrant™️ for Managed Mobility Services.

Personalized, cloud-enabled contact center experiences

Provided by Kyndryl, contact center as a service (CCaaS) provides a state-of-the-art omnichannel contact center solution and helps modernize your business operations, empower your contact center employees, and deliver superior customer experiences. Value-added services, including strategic consulting, Workflow Orchestration, cognitive services, and Digital Experience Management (DEM), can be augmented into your CCaaS offering. A highly scalable and secure solution, CCaaS allows simultaneous omnichannel interactions and business agility that can lower the cost and complexity of your contact center operations.

Arizona Motor Vehicle Services

Driving efficiency, safety, and delight

The Arizona Motor Vehicle Division (AZ MVD) wanted a better experience for the state's citizens. Kyndryl helped the agency dramatically reduce the average time of customer visits to MVD offices with self-service options on a fast network connecting to cloud-based systems.

Deliver exceptional experiences

Leverage Kyndryl's expertise to transform your customer and employee experiences.

Kyndryl value added integrations

Provide optimal ROI, deliver lower total cost of ownership (TCO), and enable quick deployment of new features, functions and channels.

Alliances with leading software providers

Kyndryl partners with AWS, Five9, Microsoft, and other market leaders to provide solutions to address our customers’ unique needs.

Reduced implementation time

Onboarding time shortened from 6-12 weeks to 2-4 weeks (as per Kyndryl’s implementation experience), allowing for faster time-to-market.

Reduced complexity

Pre-built integrations to enterprise applications help reduce complexity and the effort needed for integrating with customers’ applications.

Higher agent productivity

Helps facilitate the transition to a flex workforce with a higher number of interactions and better agent productivity.

Did you know that Kyndryl Digital Workplace Services can help organizations realize potential ROI of over 200%?

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Personalized unified agent interface

Enables agents to deliver a personalized service experience by better informing them of the customer journey.

Global coverage and support

Connect customers and agents across the globe and adhere to their regional compliance regulations.

High availability and scalability

This high availability solution uses redundant and fault-tolerant infrastructure and can scale as needed.

Conversational and personalized self service

CCaaS platform helps with deploying automation and self-service support that delivers a more interactive and engaging experience across all channels.

Integration friendly

Out-of-the-box integration with leading cloud-based Customer Relationship Management (CRM) and IT service management (ITSM) platforms.

Visual interactive voice response

Intelligent routing to the optimal resolution resource regardless of engagement through chat, phone or mobile app.

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