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Contact Center as a Service

Deliver superior customer and employee experiences

Gartner® names Kyndryl as a Leader in the 2023 Gartner® Magic Quadrant™️ for Managed Mobility Services.

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Personalized, cloud-enabled contact center experiences

Provided by Kyndryl, contact center as a service (CCaaS) provides a state-of-the-art omnichannel contact center solution and helps modernize your business operations, empower your contact center employees, and deliver superior customer experiences. Value-added services, including strategic consulting, Workflow Orchestration, cognitive services, and Digital Experience Management (DEM), can be augmented into your CCaaS offering. A highly scalable and secure solution, CCaaS allows simultaneous omnichannel interactions and business agility that can lower the cost and complexity of your contact center operations.

Arizona Motor Vehicle Services

Driving efficiency, safety, and delight

The Arizona Motor Vehicle Division (AZ MVD) wanted a better experience for the state's citizens. Kyndryl helped the agency dramatically reduce the average time of customer visits to MVD offices with self-service options on a fast network connecting to cloud-based systems. 

Wie wir Werte schaffen

Deliver exceptional experiences

Leverage Kyndryl's expertise to transform your customer and employee experiences.

Kyndryl value added integrations

Provide optimal ROI, deliver lower total cost of ownership (TCO), and enable quick deployment of new features, functions and channels.

Alliances with leading software providers

Kyndryl partners with AWS, Five9, Microsoft, and other market leaders to provide solutions to address our customers’ unique needs.

Kyndryl Digital Workplace Services receives Five9 Global Partner Award for Partner Excellence

Kyndryl is a Gold Partner of Five9 and together we're helping customers modernize and move legacy contact centers to the cloud, creating elevated experiences for contact center agents and end-customers.

Reduced implementation time

Onboarding time shortened from 6-12 weeks to 2-4 weeks (as per Kyndryl’s implementation experience), allowing for faster time-to-market.

Reduced complexity

Pre-built integrations to enterprise applications help reduce complexity and the effort needed for integrating with customers’ applications.

Higher agent productivity

Helps facilitate the transition to a flex workforce with a higher number of interactions and better agent productivity.

Did you know that Kyndryl Digital Workplace Services can help organizations realize potential ROI of over 200%?

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Personalized unified agent interface

Enables agents to deliver a personalized service experience by better informing them of the customer journey.

Global coverage and support


Connect customers and agents across the globe and adhere to their regional compliance regulations.                                         

High availability and scalability


This high availability solution uses redundant and fault-tolerant infrastructure and can scale as needed.                            

Conversational and personalized self service         

CCaaS platform helps with deploying automation and self-service support that delivers a more interactive and engaging experience across all channels.

Integration friendly

Out-of-the-box integration with leading cloud-based Customer Relationship Management (CRM) and IT service management (ITSM) platforms.                                     

Visual interactive voice response                                                              

Intelligent routing to the optimal resolution resource regardless of engagement through chat, phone or mobile app.                                                                                                                                

Kyndryl + Five9

Diese Allianz nutzt die kombinierten Stärken von Kyndryls Digital Workplace Services und seine langjährige Erfahrung in den Bereichen KI, Automation und kognitive Analyse mit der Cloud Contact Center-Technologie von Five9, um die CCaaS-Plattform von Kyndryl bereitzustellen. Wir helfen unseren Kunden dabei, ihre alten Contact Center in die Cloud zu verlagern und modernsten Kundensupport zu ermöglichen.

Kyndryl + Amazon Connect

Kyndryl ist ein AWS Partner für Amazon Connect.Kyndryl bietet einen multidisziplinären Ansatz für den Geschäftsbereich Contact Center und Kundenerfahrung. Es stellt eine Cloud Contact Center-Strategie mit internen Beratungsdiensten und eine Contact Center-Plattform als Service für unsere Kunden bereit und unterstützt Sie bei der Strategie, Implementierung und dem laufenden Support für Ihre AWS Connect-Lösungen.

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