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Consumer and Retail

Deliver improved member and provider experiences and outcomes

Rethink retail to put customers first

Kyndryl empowers retailers to meet the challenges of today’s industry landscape with capabilities and expertise that help them deliver a unified and differentiated customer experience.

71%

of customers say they expect personalized interactions. 76% say they are frustrated by experiences that lack a personal touch.


Source: McKinsey & Company.

64%

of shoppers said a hybrid of in-store and online was their main method of shopping in the previous six months.


Source: Bazaarvoice

$388B

By 2026, retailers’ global investments in digital transformation tools are expected to reach $388 billion, growing by 18% a year.


Source: CIO.com

Consumer and retail capabilities

Helping retailers achieve better outcomes

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Enhance retail with experiential commerce

In the shift towards experiential commerce and limiting climate impact, a global convenience store chain wanted a digital upgrade of pricing tags to inspire purchase and reduce wastage across supply chain.

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Build an agile supply chain - Tomatoes on the supply chain path from growth to grocery store

Build an agile supply chain

A global food distributor wanted to better track products throughout their supply chain network, from production through when they reach their customer’s hands.

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Create a unified retail enterprise

A multinational retail and wholesaling corp. was experiencing daily IT escalations because their data center couldn’t respond to shifts in demand.

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What's new in retail

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Data and AI

Kyndryl launches AI Orchestration for Business to accelerate agent-driven transformation

Press release | Jun 10, 2026
Dagrofa HQ
Customers

Dagrofa selects Kyndryl in strategic  six-year agreement to modernize IT environment

Press release | May 11, 2026
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Ideas lab

Retail growth in 2026: How details drive trust and loyalty

Article | Jan 13, 2026

Go deeper with our retail industry resources

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Readiness report

Navigating your readiness tipping point

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Solution

Orchestrating AI for smarter retail operations

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Article

Four trends shaping the 2025 retail landscape

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Frequently asked questions

Our experts, your challenges

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Read the Q&A with Kyndryl retail expert, Kayla Broussard.

The one common denominator across all touchpoints is the customers. Retailers at the forefront of this idea are investing in four key areas:

  • Merge your physical and digital space into a connected phygital experience
  • Update your storefront to accommodate current shopping behaviors
  • Build a strategy on a foundation of good data
  • Elevate the employee experience by empowering your employees to act in the customer’s best interest

Focus on improving data practices and empowering associates from the warehouse to the storefront with access to data from across their enterprise.

Embracing technology is essential, as is investing in the infrastructural and operational transformation that helps you create a seamless omnichannel customer experience.

Supply chain and logistical disruptions have cut across nearly all industries the past few years, from consumer product goods and automotive to tech and more. To continue to succeed, retail businesses must ensure they can put the products their customers are paying for in their hands when they expect it.

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Connect with an expert to discuss your IT transformation

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