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Government
Helping governments serve citizens today — while preparing for tomorrow 

Deliver on the promise of digital transformation

Government leaders pivoted quickly during the pandemic, and their responses illustrate how short-term solutions can solve citizens' emergent needs. But it is increasingly clear that a long-term modernization strategy is required to maximize agility, drive economic recovery, and improve citizen experiences.   

Funding has historically been a barrier to modernization initiatives. However, with the Infrastructure Investment and Job Act (IIJA), federal, state, and local governments have an opportunity to invest in the technologies needed to digitize government services, bolster cybersecurity and resiliency and modernize US infrastructure.

Kyndryl has decades of experience partnering with state, local, and other government agencies to design, build and manage their IT systems. Our experts are enabling government leaders to leverage private, hybrid, and multi-cloud solutions, business resiliency and network services to help optimize their IT workloads and transformations in safe, secure, and scalable environments.

Kyndryl can work with you to identify and secure government funding from ARPA and IIJA.

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Kyndryl helps achieve key government outcomes

Improve citizen experiences and outcomes

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Build a secure and resilient government

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Advance digital equity and inclusion

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Improve citizen experiences and outcomes

Modernize IT to support digital transformation and elevate citizen experiences by providing seamless public services, accessible anywhere, anytime and from any device.

 

Kyndryl can help you:
  • Design a modernization blueprint via a comprehensive cloud strategy, architecture and implementation plan that supports your unique government services mission
  • Develop data governance models to facilitate compliant information exchange across government agencies
  • Migrate and optimize disparate workloads to any cloud, enabling agencies to more nimbly react to change and respond to increasing demand for citizen services
  • Integrate digital technology to promote transparency, improve employee productivity and simplify access to citizen services
Customer use case

Customer challenge
The Arizona Department of Economic Security (DES) was challenged to provide 24x7 online availability. They experienced several extended outages due to their legacy mainframe system and wanted to switch to a mainframe-as-a-service (MFaaS) solution.

 

How Kyndryl helped
Kyndryl provided MFaaS migration that helped DES gain considerable business value. The hybrid cloud platform, based on IBM Mainframe as a Service, provided scalability and high availability to enable DES to deliver uninterrupted social services, as well as fostered application modernization.

 

Outcomes

  • Minimized IT outages and enhanced online availability of services
  • Accelerated application modernization
  • Freed up time for IT personnel to focus more on strategic work
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Customer use case
 

Customer challenge
With more than one million people visiting its Motor Vehicle Division (MVD) field offices each year, this state’s MVD agency strived to continuously invest in its digital services and to meet people where they are. The state needed a user experience that leveraged security, privacy, and convenience with technology at its foundation.

 

How Kyndryl helped
By utilizing Kyndryl’s cloud, security, application, network and digital workplace expertise, the state’s MVD agency co-created people-centric experiences on-site and online and transformed field offices into self-directed, cloud-based work environments.  

 

Outcomes
Kyndryl’s helped the MVD to innovate on ways to engage its citizens and produced the following benefits:

  • Increased transaction-based productivity
  • Removed redundancies
  • Provided a citizen-centric service with an improved overall experience in both digital and physical engagements
  • Improved employee efficiency and customer satisfaction.
  • Accelerated application modernization
Learn more about Kyndryl's DMV services

Build a secure and resilient government

Enhance the security and resiliency of government systems to mitigate cyber threats, natural disasters and other events.

Kyndryl can help you:
  • Modernize infrastructure to address vulnerabilities that are common attack targets
  • Benchmark resiliency maturity, define a target state, and deliver an actionable roadmap to address gaps, gain visibility into real risk, and manage compliance
  • Protect critical data, digital identities, applications and infrastructure across heterogeneous environments using zero trust principles
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Customer use case
 

Customer challenge
This state transportation authority continuously assessed vulnerability of their information technology and operational technology environments using Offensive Security software. However, they wanted to further remediate security risks by implementing a comprehensive vulnerability scanning and patch management program across their environments.

 

How Kyndryl helped
Kyndryl worked with the agency to proactively secure their systems by updating all patches across IT environments. We worked to verify compliance with security settings, remediate issues, and we continue to manage all governance and monitoring.

 

Outcomes

  • Reinforced security across its environments, protecting the systems that enable public transportation serving millions of people in the metropolitan area
  • Identified vulnerabilities that could cause security and safety risks
  • Protected the transportation authority’s information and operational technology environments by applying the latest patch levels to their systems

Advance digital equity and inclusion

Expand availability of affordable, high-speed broadband connectivity to ensure equal digital access and opportunities.

Kyndryl can help you:
  • Develop network architecture and solutions to optimize cost savings
  • Configure, distribute, and manage internet-enabled devices on behalf of schools and community anchor institutions to support their initiatives to eliminate “digital divide”
  • Provide end-to-end management including security and compliance of internet-connected devices
  • Prepare you for the next wave of cloud with 5G-enabled edge and software-defined networking technologies such as SDN and SD-WAN.

Customer use case
 

Customer challenge
An underserved public school system sought to provide digital equity for all students through universal broadband access, a need that became even more critical during the Covid-19 pandemic.

 

How Kyndryl helped
Kyndryl worked with the public education system to modernize the network infrastructure for each school, enabling students with remote access to school networks. The team helped with designing, testing and deploying the overall network environment, tailored for each individual school's needs, without any operational disruption.

 

Outcomes
Students are more engaged and have opportunities to specialize by connecting with other institutions. Teachers can access new resources to help them improve the educational experience.

Kyndryl expert spotlight

Anita Mikus

Vice President, Government & Education Solutions

 

“My team enables our government and education clients to improve the experience of their constituents by unlocking the full potential of emerging technology to modernize the way they operate."

Connect with Anita

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Together we can make sure the world thrives.

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