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Retail
Helping retailers become more agile and responsive to the ever-evolving needs of today’s customers

Embrace the post-pandemic retail environment to level up innovation and shape the new retail reality

Retailers have long known what the future could look like — and in March 2020 that future arrived with an accelerated shift to digital commerce. This retail reset, coupled with economic pressures and the rise of the value shopper, creates a challenge for retailers looking to grow sales, lower expenses, and improve customer loyalty. Prospering in this new, highly fluid market requires agility and adaptive technology.     

Kyndryl empowers retailers to meet these challenges with capabilities and expertise that help them deliver a unified and differentiated customer experience. Achieve best-in-class retail, buttressed by a flexible, transparent supply chain and industry experts who work with you to combine the best of the brick-and-mortar experience with the efficiencies of digital.

Kyndryl partners with retailers to achieve key business outcomes

Transform the retail experience

Build an agile supply chain

Create a unified retail enterprise

Transform the retail experience

Kyndryl extends its partnership with retail clients beyond service level excellence, to help deliver experiences that exceed customer expectations and improve job satisfaction for associates.

Kyndryl can help you:
  • Build customer recognition solutions that enable geo-specific personalized marketing and an improved checkout experience with Kyndryl’s expertise in network infrastructure for video, cellular and wifi
  • Optimize store merchandising and floor layout using AI powered by Kyndryl’s video heat-mapping data analytics engine
  • Drive a hyper-personalized experience wherever and whenever the customer shops and utilizing data across every available platform
  • Empower associates with omnichannel order, inventory, and customer information, so they can engage customers with all relevant information at the moment of purchase
Customer use case
 

Customer challenge
A high-end department store wanted to find innovative ways to build an engaging and differentiated customer experience in their sizable fleet of brick-and-mortar stores. They wanted to achieve this with minimal capital outlay.
 

How Kyndryl helped
Working in close coordination with this retailer, Kyndryl modernized the shopping experience. We designed and built a network infrastructure that integrated disparate inventory systems that allowed the store associates to be more responsive to the varied needs of their shoppers.
 

Outcomes achieved

  • A modernized customer shopping experience with integrated technology allows customers to request products from the comfort of their personal shopping area, maintain constant contact with their personal shopper, and request items to be sent to their home if they are not available in store
  • Better visibility to end user experience allows the retailer to focus on their most important asset: their customers
  • Added value to customer interactions by providing personalized, contextually relevant information

 

Build an agile supply chain

Kyndryl helps retailers realize the vision of an agile supply chain with capabilities and expertise that advance supply chain visibility, demand forecasting, and inventory management. 

Kyndryl can help you:
  • Understand, predict and react to supply chain events using a simulation model that uses real data to aid in the creation of action plans and forecasts
  • Eliminate data silos across the supply chain to provide a unified view
  • Quickly and accurately anticipate demand and streamline forecasting with AI for IT Operations (AIOps)
  • Ensure security with a zero trust approach, with automated security policies between different endpoints
  • Achieve real-time inventory management, leveraging IOT for asset tracking and providing inventory visibility to associates and managers
  • Optimize the turn time between delivery and usability, moving away from batch processing to leveraging real time data and location tracking to automating inbound and outbound tasks and procedures
Customer use case
 

Customer challenge
As a privately-owned furniture company expanded its supply chain, they were faced with a significant surge in bandwidth requirements in stores and distribution centers. They needed to reduce bandwidth costs and enable interconnectivity to support their digital transformation with better application performance and availability. ​

 

How Kyndryl helped
Kyndryl applied a combination of services and partner solutions to help the customer achieve several key imperatives: creating a modern network infrastructure to integrate inventory management, improving communication between stores, and managing their network to do more telephony in the cloud.

 

Outcomes achieved

  • A modern network infrastructure to integrate inventory management, communication between stores and end users
  • Better visibility to end user experience post-transformation    
  • Lower network operational costs nearly 40% while increasing overall bandwidth and connectivity
  • Assured 24/7 uptime and access
  • Able to take advantage of emerging technology

Create a unified retail enterprise

Kyndryl helps retailers combine the best of the brick-and-mortar experience and with the efficiencies of digital to create a best-in-class retail operation. 

Kyndryl can help you:
  • Improve the speed and consistency to deliver seamless omnichannel experience with Kyndryl’s data lake and automation library
  • Build an immersive virtual reality shopping experience in the metaverse that simulates an in-store experience in every way with 24/7 availability without transactional labor costs
  • Leverage a single point of view into their IT infrastructure across multiple platforms, such as Microsoft Azure, Google Cloud, SAP, Oracle and Amazon Web Services, with hybrid cloud orchestration services that optimize utilization between clouds, datacenters, and the network edge
  • Proactively anticipate IT failures and automatically resolve potential problems before they impact operations using Kyndryl’s predictive machine learning
Customer use case

 

Customer challenge
A national pizza chain struggled with digital transformation, held back by manual development cycles, an unstable network, and data breaches.
 

How Kyndryl helped
Enabling the retailer to accelerate their digital transformation involved addressing foundational capabilities.  Kyndryl helped the retailer improve release cycles allowing for promos and user interface changes to be made instantly, translating into greater revenue through an enhanced user experience. Bot management improved security, stopping the theft of online credentials.
 

Outcomes achieved

  • Alleviated resource constraints to allow them to focus on core competencies
  • Achieved faster release cycles to allow the business to be more responsive to customer demand, creating an improved customer experience
  • Improved customer satisfaction and security with Bot Management to stop the theft of loyalty program online credentials
  • Achieved better planning: as a result of zero overage billing, the retailer knows that as their business scales, their pricing will remain intact
Kyndryl expert spotlight

Kayla Broussard

U.S. CTO - Consumer & Travel, Distinguished Engineer

 

“Our retail clients all have unique business challenges and strategies. Our highly skilled technologists co-create discreet solutions for our clients in the areas of hybrid cloud, network and edge, security and resiliency, data and AI. With a decisive agile mindset, we’re always learning, adapting and innovating to exceed our clients’ expectations."

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