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Digital Workplace

A seamless digital workplace that elevates your employee and customer experiences

Kyndryl named a NelsonHall NEAT Leader

NelsonHall has identified Kyndryl as a Leader in Advanced Digital Workplace Services

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Join Kyndryl at the Gartner Digital Workplace Summit and learn how we can enhance your employee experiences and foster innovation with advanced data and AI solutions.

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Co-create a secure, equitable employee experience to fuel collaboration and social responsibility, your organizational culture and drive better bottom-line outcomes

Now more than ever, it’s important for organizations to elevate employee and customer experiences. We can help create an intelligent, continuously improved digital workplace that empowers employees to collaborate, be productive and enhance business outcomes – while fostering your organizational culture.

Understanding the ideal experience requires deep insights that are beyond traditional metrics. Our digital workplace solutions are designed for proactive and predictive issue avoidance, using AI-driven automation, data analytics, and self-healing technology. Together, we can create an integrated, secure hybrid workplace that’s future ready.

In the digital workplace, we prefer to take a SEE (Social, Economic, and Environmental) approach to elevate social responsibility and intentionally connect and measure associated business outcomes with foundational SustainabilityOps.

"Kyndryl takes a human-centric approach to digital workplace services, focusing on experience and business outcomes. It defines experience performance indicators (XPIs) to target where pain and friction may be for a user to improve the experience. Kyndryl has developed multiple XLAs across its client base and has well-defined ESG offerings in support of digital workplace services across its portfolio.”  — NelsonHall

See why NelsonHall ranked Kyndryl a leader ->

Gartner® names Kyndryl as a Leader in the 2023 Gartner® Magic Quadrant™️ for Managed Mobility Services.

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Advancing the ESG agenda through Digital Workplace

The heart of progress begins with social responsibility and human centricity. Kyndryl’s data-driven approach helps companies advance their ESG goals through elevated customer and employee experiences.

 

Companies are increasingly prioritizing environmental, social, and governance practices and goals. Yet the real opportunity comes with moving beyond a compliance and risk reporting focus to an integrated approach that infuses your ESG initiatives into a holistic digital workplace experience. Our digital workplace team empowers your people to do their best work.

3 Pillars to frame your hybrid workplace modernization strategy: Read how Kyndryl did it. 

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Elevate experiences for your most essential employees

Kyndryl’s Frontline Worker solutions, powered by the Microsoft stack, are designed to revolutionize the way frontline workers interact with technology, streamline tasks, and enhance collaboration.

Customer Stories

Dow elevates employee experiences

                       

Dow works with Kyndryl to manage the complete device lifecycle and improve employee experiences across their hybrid workplace.                                 

Kantar transforms its IT operations at scale

  

Kyndryl helped Kantar increase employee engagement and productivity indicated by a 15% increase in logon duration.

Singapore Airlines transforms its workplace                                  

Kyndryl helped Singapore Airlines transform the digital workplace experience for its employees worldwide.                                

Device Management Services

Offering an exceptional employee experience relies on the efficiency, connectedness, and performance of every application, server, platform, device, service, and even physical surroundings of your hybrid workplace ecosystem.

Device Management is a highly configurable approach to this complex multi-vendor and multi-tool environments. It aims to deliver an enhanced employee experience by providing a single, end-to-end management service for virtually all end user devices, operating systems, and ownership models.

IT Support Services

The need for workplace services support varies from business to business, and it’s imperative to have workplace support services that can integrate cognitive capabilities and automation into your IT support strategy based on your unique needs.

Our future-ready support services are tailored to fit your needs, delivering a high-grade customer experience through a variety of channels designed to drive productivity and increase end-user satisfaction.

Desktop Virtualization Services

Time is crucial in ensuring business continuity and powering innovation in the digital workplace. Our Desktop Virtualization Services can help prevent business disruption as you evolve to a hybrid workplace model. We deliver modern workspaces through a fast, automated rollout that provides significant agility, scalability, and ready access to all employees across your hybrid workplace.

Workplace Collaboration Services

Today’s workers are accustomed to working from anywhere and expect access to tools and information without boundaries.  

 

Kyndryl works with you to deliver a cloud-based suite of productivity solutions including email, instant messaging, voice, social, file sharing and video that enables workers to exchange information, stay connected, and become more productive regardless of their location.

Kyndryl Consult for Digital Workplace Services

Kyndryl Consult provides advisory, strategy,  implementation, and migration services that span the employee digital experience including device management, IT support, workplace virtualization and the full power and capabilities of collaboration (e.g., Microsoft 365 suite).

Kyndryl Contact Center as a Service

Deliver exceptional employee and customer experiences with a state-of-the-art omnichannel cloud contact center solution that helps modernize your business operations, empower your contact center employees, and provide enhanced customer service and support. 

Experience Management as a Service

Experience management is a new way of measuring services by focusing on the quality and value of the experience of your employees and end-customers. Experience management services are not just about making an experience great, they are about making it relevant and meaningful for your business objectives.

 

At Kyndryl, we use a unique methodology to design, measure, and improve the experience of your IT services, using data and analytics, automation, and AI. We call this methodology Experience Management as a Service.

Workflow Orchestration Services

Kyndryl Workflow Orchestration Services is a generative AI-powered digital workplace solution designed to help organizations automate, speed, and streamline essential business processes.

Enhance employee experience and productivity

A multinational petroleum company improved employee experience impacts by 30%, increasing  productivity

Reduce device management and support costs

A large retailer reduced device management costs by 30%

Decrease number of support incidents

A government agency reduced the number of monthly calls to the service desk by 50%

Resources

Our Digital Workplace Services difference

We focus on elevating employee and customer experiences for over 650 clients spanning 50+ countries. Some of the top differentiated ways we support our customers include:​

Open Technology Platform

Our open Digital Workplace Platform integrates with industry leading solutions. It uses cognitive analytics and automation to provide a modern digital workplace with advanced security capabilities.

Watch our workplace orchestration demo ->

Enhanced digital experiences

Kyndryl measures and optimizes the employee experience to improve collaboration, productivity and enable better customer experiences. We predictively and proactively secure and fix things before they break.

See what IDC wrote about Kyndryl's capabilities ->

Scale, security and expertise

We manage millions of devices and virtual desktops, handle about two million service contacts per month and incorporate robust security and resiliency capabilities in our offerings.

Explore the Kyndryl success story ->

Partnerships

 

Learn more about some of our key partnerships

 

Kyndryl wants your feedback

Having experience with Kyndryl solutions and services firsthand, your insight and feedback is especially important to your peers, to Gartner, and to Kyndryl. Please review our services with Gartner; all reviews are anonymous and take only 10-15 minutes to complete.

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Get a 30-minute, no-cost strategy session with a digital workplace services expert

Discover the full value of your business and technology potential and how you can improve employee and customer experience with a Kyndryl expert consultation at no cost.