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Banking and Financial Markets
Helping financial institutions meet rapidly evolving customer demands

What financial services employees say about hybrid work

We surveyed 300 employees at large financial services companies to understand how they think hybrid work affects productivity, collaboration, inclusivity, and culture. In a line, they said: get hybrid, get results.

Read survey takeaways ->

Deliver value for your customers with technology transformation

The banking and finance industry is undergoing a tectonic shift caused by fintech innovation, new technologies, volatile markets, digital finance, and rising cyber threats. Customer experience is the new competitive battleground, with empowered customers who expect personalized experiences from organizations they can trust.

Kyndryl helps you modernize, transform, and manage technology to enable a faster and more agile delivery of differentiated products and services in today's rapidly evolving market. Our experts partner with you to help you meet customer demands, drive growth, and guard against increasing security threats.

Kyndryl helps financial institutions achieve key business outcomes

Drive growth through modernization

Meet evolving customer demands

Ensure a secure and resilient bank

Meet evolving customer demands

Embrace the 'age of the customer' with hyper-personalization and secure, digital and in-person experiences.

Kyndryl can help you:
  • Accelerate cloud adoption to improve development and time to market of new features demanded by customers
  • Modernize systems with a cloud-based data platform that unlocks the full potential of AI
  • Deliver personalized experiences through data management and AI-infused operations for intelligent insights
  • Realize new capabilities by optimizing and modernizing core banking systems and data centers
  • Drive continuous modernization of existing environments to design around customer needs
Customer use case


Business challenge
Broadridge Financial Solutions wanted to broaden their portfolio of innovative, secure, and reliable solutions for their clients. To achieve these goals and to grow their global business through new offerings, Broadridge needed to modernize their core infrastructure so that all mission-critical applications would remain continually available.


How Kyndryl helped
With business continuity being paramount for both the business and their customers, Broadridge selected Kyndryl to develop a global private cloud solution with a flexible design and unwavering reliability. The migration to the new platform occurred with no client impact, in a third of the time typically required, and today processes trillions of dollars in daily transactions 20-30% faster.


Outcomes achieved

  • Broadridge can now get out in front of technology demands and shift more attention to innovating new solutions to meet customer demands
  • Onboarded customers faster and with scalability to expand its business
  • Delivered many of its critical, high-volume and client-facing systems of engagement

Ensure a secure and resilient bank

Improve resiliency and ensure regulatory compliance to protect your organization and customers.

Kyndryl can help you:
  • Enable effective protection of identities, infrastructure, applications, and data against internal and external threats
  • Identify operational risks from the bottom up and continuously monitor data usage and access across hybrid and multi-cloud environments
  • Design, build, and run cyber incident recovery programs that allow organizations to automate recovery of applications, data, and business services to combat outages and downtime
  • Provide 24/7 protection that continuously monitors, automates, and enforces security policies and compliance mandates
Customer use case

Business challenge
A Bank designated as a Systematically Important Financial Institution (SIFI) was required by the US Federal Reserve (Fed) to demonstrate the resiliency of their environment. After experiencing fail-over challenges, the Bank was on a tight deadline to deliver a plan to the Fed to remedy the situation. With over 40 applications connecting directly to the Fed, not meeting audit requirements would involve substantial fines and put the Bank in the public eye for lack of data security and recovery capabilities, compromising their customers’ trust.


How Kyndryl helped
Kyndryl proactively presented a plan to the Bank to not only meet the minimum requirements of the Fed, but to continue moving the Bank towards industry best-practices. Kyndryl helped the Bank migrate all required apps – on time and on budget – to a new data center with two successful fail-overs through bi-directional network and data replication.



  • Achieved a new level of resiliency through a high availability, disaster recovery model, allowing the bank to avoid fines, customer loss, and public scrutiny
  • Improved operational resiliency and the ability to withstand outages and data loss in the event of a natural disaster or cyber event
  • The new data center allows the bank to more seamlessly pursue their M&A growth strategy by integrating apps from newly acquired companies onto the new platform faster and without downtime

Drive growth through modernization and transformation

Reimagine business models with modern IT operations to meet customer demands and drive top line growth.

Kyndryl can help you:
  • Accelerate and simplify implementation of cloud-native applications, infrastructure, data, and AI to optimize core banking systems
  • Innovate with embedded finance and banking-as-a-service solutions by modernizing mission critical applications
  • Co-develop enterprise-grade cloud environments with guardrails for efficient, cost-effective, and secure use
  • Establish and deploy end-to-end automation to transform IT organizations into a true digital-native business partner
Customer use case

Business challenge
A full-service, publicly traded U.S. bank committed to taking a scalable cloud-first approach. Their desire to accelerate their digital banking experiences and benefit from technology innovation available from their ecosystem was hindered by both their legacy IT infrastructure and the skills shortage that kept their datacenter and mainframe operations in-house.  ​


How Kyndryl helped
With industry-leading mainframe services and expertise in mission-critical systems, Kyndryl helped the bank modernize their mainframe environment and core banking systems and migrated over 100 critical applications onto the cloud.​


Kyndryl helped the bank to achieve their goals by migrating their core banking systems and critical processes from their on-premises mainframe onto the cloud, enabling streamlined operations,  and continuous improvement and innovation across the business. ​

Personalization’s continued transformation of financial services

Kyndryl and Economist Impact partnered to host a financial services panel discussion with experts from Comerica, One, and Bank of America Merrill Lynch to examine the evolution of personalized financial services driven by digital banking.

Continued acceleration of digital banking is leading to an explosion of data that help financial institutions deepen customer relationships. Highly customized and personal experiences are impacting everything from customer onboarding and loyalty to activity and trust.

Kyndryl expert spotlight

Soneel Raj

General Manager, US Financial Services


“Customers’ expectations are changing quickly, and so are we. Kyndryl’s Financial Services team brings together industry and technical expertise to help drive digitization and modernization in a secure and agile manner.”

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Together we can make sure the world thrives.