Creating a customer-centric bank

Banks have some of the worst Net Promoter Scores in industry. Yet many financial institutions say they have a customer-first strategy. So why are customers so unhappy with their banks?

Talking transformation

Words like ‘transformation’, ‘change’, ‘disruption’ and ‘innovation’ have become embedded in the vernacular of most organisations today. But the abstract language of change is too vague for a brain that craves certainty.

Build a culture of reinvention

Real transformation isn’t just about moving parts. It’s about shifting mindsets. The companies that thrive aren’t the ones that manage change the best; they’re the ones that build the capacity to change — constantly.

Small teams, big dreams

Recently, CEO of OpenAI, Sam Altman predicted that we will soon see billion-dollar companies with only a single human employee, who also will be the founder and CEO. That individual will oversee a team of AIs generating the product.