Fuel collaboration and drive better bottom-line outcomes
Now more than ever, it’s important for organizations to elevate employee and customer experiences. We can help create an intelligent, continuously improving digital workplace that empowers employees to collaborate, be productive and enhance business outcomes – while fostering your organizational culture.
Understanding the ideal experience in this hybrid working era requires deep insights that are beyond traditional metrics. Our digital workplace solutions are designed for proactive and predictive issue avoidance, using AI-driven automation, data analytics, and self-healing technology. Together, we can create an integrated, secure hybrid workplace that’s future-ready.
Kyndryl named a Leader and Star Performer in Everest Group’s DWS PEAK Matrix®, 2025
Recognised for strengths in employee experience, agentic AI, Copilot integration, ESG, and strategic advisory, Kyndryl delivers robust growth, innovation in automation, and experience-centric solutions for workplace transformation.
how kyndryl helps
Create a secure, equitable employee experience
Discover why Kyndryl is recognized as a digital workplace market leader.
Digital workplace news and perspectives
What your service desk metrics aren’t telling you
Every minute of disruption impacts employees and productivity. Discover hidden costs of tech interruptions and how AI-led, experience strategies keep workplaces productive, resilient and ready.
Hybrid edge AI for a future-ready digital workplace
Scale AI beyond the cloud. With Intel® AI PCs from Kyndryl, keep heavy AI central and run private, time-critical tasks on the device for fewer delays, fewer bills and more resilience.
International financial services company
DWS helped a global financial services firm improve customer service efficiency and optimize spending.
expert voices
Powering the shift toward a more predictive workplace
“The digital workplace isn’t about supporting technology—it’s about enabling people to perform at their best. After 30 years in this space, I believe leaders in an AI-powered workplace will be those that proactively manage their environments to maximize employee productivity. That’s the shift we’re driving at Kyndryl through Connected Experience.”
Michael Przytula
We work with a broad partner ecosystem to design, implement, and operate digital workplace solutions.
Learn more about our alliance partners
You have questions. We have answers.
In the AI era, the digital workplace moves from reactive support to proactive, predictive operations. It helps employees get work done with less friction by anticipating needs, automating routine tasks, personalizing support and resolving issues before they disrupt productivity. The result is better employee experience, stronger adoption and measurable business outcomes.
Many organizations rely on fragmented workplace services that create employee friction and raise support costs. An experience-led approach focuses on the employee journeys and moments that most affect productivity. By using data to identify, prioritize and measure improvements, organizations can reduce disruption, improve efficiency and satisfaction, and lower operational costs.
Modern workplace services should make it easy for employees to access technology, collaborate effectively, and get support when they need it. Kyndryl uses its Connected Experience framework to integrate, operate, and continuously improve workplace services through a model designed around employee needs, helping organizations improve reliability, reduce complexity, and support productivity at scale.
AI creates value when it improves how workplace services are delivered. It can help predict user issues, expedite routine service requests, improve knowledge access and route employees to the right support faster. With strong governance, identity and data controls, organizations can improve service delivery while managing risk.
Traditional metrics such as ticket volumes and response times do not always show how workplace services impact employee productivity. Kyndryl helps organizations establish a baseline, measure experience and business outcomes, and track improvements over time using experience-based metrics and XLAs. This creates accountability for results, helps identify what is working and provides a clear path for scaling successful investments..