Reimagine the IT help desk experience to support your employees before they realize they have a problem
Providing a ‘seamless’ employee experience is easier said than done. To get it right, you need a data-driven approach that prioritizes user experience integrations and automations to determine what will yield the most positive result – by eliminating or fixing issues before the end user is impacted.
Your hybrid workforce is at the core of our solution with IT service desk , that delivers high-grade IT support experience. Our solutions are omni-channel by design and powered by analytics, cognitive technologies, and automation to enhance productivity and employee experience. These capabilities are complemented by our advisory and implementation services to help plan and deploy your support solution, including IT Service Management (ITSM).
“Everything Kyndryl does across the digital workplace is data-driven, with analytics guiding and being prescriptive regarding what the end-user experience needs to be, facilitated through its cognitive channel. Kyndryl focuses on the integration of analytics, cognitive, and automation into all workplace offerings.” — NelsonHall
See why NelsonHall ranked Kyndryl a Cognitive Service Desk leader ->
Our Digital Workplace Services difference
We support over 650 customers across more than 50 countries. Some of the top differentiated ways we help our customers include:
Learn more about some of our key partnerships