Providing a ‘seamless’ employee experience is easier said than done. To get it right, you need a data-driven approach that prioritizes user experience integrations and automations to determine what will yield the most positive result – by eliminating or fixing issues before the end user is impacted.

Your hybrid workforce is at the core of our solution with modernized support services that deliver a high-grade consumer-like support experience. Our solutions are omni-channel by design and powered by analytics, cognitive technologies, and automation to enhance productivity and employee experience. These capabilities are complemented by our advisory and implementation services to help plan and deploy your support solution, including IT Service Management (ITSM).

“Everything Kyndryl does across the digital workplace is data-driven, with analytics guiding and being prescriptive regarding what the end-user experience needs to be, facilitated through its cognitive channel. Kyndryl focuses on the integration of analytics, cognitive, and automation into all workplace offerings.” — NelsonHall

See why NelsonHall ranked Kyndryl a Cognitive Service Desk leader