Kyndryl and Singapore Airlines (SIA) have collaborated to transform the digital workplace experience for its employees worldwide. SIA embarked on the workplace transformation initiative with Kyndryl in 2021 to modernize its end user services and consolidate all back-end infrastructure.

Kyndryl announced a global partnership with Five9 to collaborate on cloud-based contact center solutions that deliver personalized experiences to customers and employees while helping companies navigate the rapidly changing needs and requirements of the digital business landscape.

Go beyond the traditional IT help desk and deliver a modern IT service desk experience that leverages a best of breed intelligent cloud contact center solution with Kyndryl. Our intellectual property includes virtual agent, digital experience management and workflow automation capabilities.

Our personalized support experience utilizes agent-assist automation, self-heal scriptlets and virtual agent learning tracks to reduce contacts to the IT help desk and enhance the employee experience.

Provide a consumer-like experience to your enterprise workforce with the Kyndryl approach that focuses on supporting the employee environment through a set of outcome-focused guidelines. We will ultimately help you reach other strategic business objectives including increased productivity, higher ROI, and improved business outcomes in our drive to achieve the best digital workplace experience.