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IT Support Services

A personalized omnichannel IT help desk that is available 24/7 for your employees to utilize as and when they choose to

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The launch of Kyndryl's interactive AI for service desk brings hyper-personalized interactive IT support experience closer to reality.

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Reimagine the IT help desk experience to support your employees before they realize they have a problem

Providing a ‘seamless’ employee experience is easier said than done. To get it right, you need a data-driven approach that prioritizes user experience integrations and automations to determine what will yield the most positive result – by eliminating or fixing issues before the end user is impacted.

Your hybrid workforce is at the core of our solution with IT service desk , that delivers  high-grade IT support experience. Our solutions are omni-channel by design and powered by analytics, cognitive technologies, and automation to enhance productivity and employee experience. These capabilities are complemented by our advisory and implementation services to help plan and deploy your support solution, including IT Service Management (ITSM).

“Everything Kyndryl does across the digital workplace is data-driven, with analytics guiding and being prescriptive regarding what the end-user experience needs to be, facilitated through its cognitive channel. Kyndryl focuses on the integration of analytics, cognitive, and automation into all workplace offerings.” — NelsonHall

 

Gartner® names Kyndryl as a leader in the 2023 Gartner® Magic Quadrant™️ for managed mobility services.

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Our Digital Workplace Services difference

We support over 650 customers across more than 50 countries. Some of the top differentiated ways we help our customers include:

Open technology platform

Our open Digital Workplace Platform integrates with industry leading solutions. It uses cognitive analytics and automation to provide a modern digital workplace with advanced IT service desk capabilities.

Highly automated services

Our human-centric approach and highly automated omnichannel platform help to reduce failures and improve reliability.

 

 

 

Scale, security and expertise

We manage millions of devices and virtual desktops, handle about two million IT help desk contacts per month and incorporate robust security and resiliency capabilities in our offerings.

Productivity

Increase productivity by reducing the number of IT service desk calls and proactively resolving issues

Cost savings

Customize your IT service desk support quickly for bottom-line savings without compromising the employee experience

Data-driven analytics

Improve your support services through strategic decisions based on insights from deep technology integration and automation

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Service Desk

Go beyond the traditional IT help desk and deliver a modern IT service desk experience that leverages a best of breed intelligent cloud contact center solution with Kyndryl. Our intellectual property includes virtual agent, digital experience management and workflow automation capabilities.

 

Our personalized support experience utilizes agent-assist automation, self-heal scriptlets and virtual agent learning tracks to reduce contacts to the IT help desk and enhance the employee experience.

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Onsite support

Resolve IT issues quickly and efficiently while maintaining the level of care and ease an employee experience personally in their day-to-day personal life. Our IT support services reimagine a modern-day IT help desk that, along with traditional deskside support, consists of walk-up tech bars, kiosks, and smart lockers.

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Predictive, proactive, seamless

Provide a consumer-like experience to your enterprise workforce with the Kyndryl approach that focuses on supporting the employee environment through a set of outcome-focused guidelines. We will ultimately help you reach other strategic business objectives including increased productivity, higher ROI, and improved business outcomes in our drive to achieve the best IT help desk experience.

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IT support consulting services

The impact of your employee experience on your customer experience is critical. That’s why we modernize employee IT support to deliver elevated experiences for both employees and end-customers. We co-create with our customers using a consultative approach to plan, design, and implement end user services including cloud contact center solutions, It service desk, workflow automation, and digital experience management (DEM) solutions.

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Resources

Industry news

CAF selects Kyndryl for its digital workplace strategy.

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eBook - Building the modern Digital Workplace

Explore How IT is building a Hybrid Employee Experience to enable Customer Success Explore 5 Key areas to enable the new distributed digital workforce.

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Partnerships

 

Learn more about some of our key partnerships

Microsoft

Kyndryl and Microsoft are redefining collaboration and the modern hybrid digital workplace with the Kyndryl digital workplace platform on Microsoft Azure.

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Five9

Leading organizations are improving their employee and customer experiences with Five9 software and Kyndryl Digital Workplace Services. Kyndryl is proud to be named Five9 Systems Integrator Innovator of the Year! Together, our collective strength creates exceptional service experiences for our customers

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VMware

Kyndryl and VMware are using cognitive analytics and automation to simplify the implementation, adoption, provisioning and administration of virtual workspaces and management of apps and devices.

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Kyndryl wants your feedback

Having experience with Kyndryl solutions and services firsthand, your insight and feedback is especially important to your peers, to Gartner, and to Kyndryl. Please review our services with Gartner; all reviews are anonymous and take only 10-15 minutes to complete.

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Get a 30-minute, no-cost strategy session with an IT help desk expert

Talk to one of our IT service desk experts about your specific needs and questions.

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