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IT Support Services

A personalized omnichannel support system that is available 24/7 for your employees to utilize as and when they choose to

Kyndryl named a Leader in the 2022 Gartner® Magic Quadrant™ for Managed Mobility Services, Global.

View the report

Reimagine the IT support experience to support your employees before they realize they have a problem

Providing a ‘seamless’ employee experience is easier said than done. To get it right, you need a data-driven approach that prioritizes user experience integrations and automations to determine what will yield the most positive result – by eliminating or fixing issues before the end user is impacted.

Your hybrid workforce is at the core of our solution with modernized support services that deliver a high-grade consumer-like support experience. Our solutions are omni-channel by design and powered by analytics, cognitive technologies, and automation to enhance productivity and employee experience. These capabilities are complemented by our advisory and implementation services to help plan and deploy your support solution, including IT Service Management (ITSM).

“Everything Kyndryl does across the digital workplace is data-driven, with analytics guiding and being prescriptive regarding what the end-user experience needs to be, facilitated through its cognitive channel. Kyndryl focuses on the integration of analytics, cognitive, and automation into all workplace offerings.” — NelsonHall

See why NelsonHall ranked Kyndryl a Cognitive Service Desk leader ->

Kyndryl + Five9 Partnership

Kyndryl announced a global partnership with Five9 to collaborate on cloud-based contact center solutions that deliver personalized experiences to customers and employees while helping companies navigate the rapidly changing needs and requirements of the digital business landscape.

 

 

Our Digital Workplace Services difference

We support over 650 customers across more than 50 countries. Some of the top differentiated ways we help our customers include:

Open Technology Platform

Our open Digital Workplace Platform integrates with industry leading solutions. It uses cognitive analytics and automation to provide a modern digital workplace with advanced security capabilities.

 

See our technology platform in action — watch our demo video  ->

Enhanced digital experiences

Kyndryl measures and optimizes the complete employee digital experience to improve collaboration, productivity and culture. We predictively and proactively secure and fix things before they break and if there is an issue, we resolve it fast.

See what IDC wrote about the employee experience and Kyndryl's capabilities ->

Scale, Security and Expertise

We manage millions of devices and virtual desktops, handle about two million service contacts per month and incorporate robust security and resiliency capabilities in our offerings.

 

Hear from one of our customers about our scale, security and expertise ->

Productivity

Increase productivity by reducing the number of IT service desk calls and proactively resolving issues

Cost savings

Customize your IT service desk support quickly for bottom-line savings without compromising the employee experience

Data-driven analytics

Improve your support services through strategic decisions based on insights from deep technology integration and automation

Service Desk

Go beyond the traditional IT help desk and deliver a modern IT service desk experience that leverages a best of breed intelligent cloud contact center solution with Kyndryl. Our intellectual property includes virtual agent, digital experience management and workflow automation capabilities.

 

Our personalized support experience utilizes agent-assist automation, self-heal scriptlets and virtual agent learning tracks to reduce contacts to the IT help desk and enhance the employee experience.

Onsite support

Resolve IT issues quickly and efficiently while maintaining the level of care and ease an employee experience personally in their day-to-day personal life. Kyndryl services reimagine a modern-day IT help desk that, along with traditional deskside support, consists of walk-up tech bars, kiosks, and smart lockers.

Predictive, proactive, seamless

Provide a consumer-like experience to your enterprise workforce with the Kyndryl approach that focuses on supporting the employee environment through a set of outcome-focused guidelines. We will ultimately help you reach other strategic business objectives including increased productivity, higher ROI, and improved business outcomes in our drive to achieve the best digital workplace experience.

IT support consulting services

The impact of your employee experience on your customer experience is critical. That’s why we modernize employee IT support to deliver elevated experiences for both employees and end-customers. We co-create with our customers using a consultative approach to plan, design, and implement end user support technologies including cloud contact center solutions, workflow automation, and digital experience management (DEM) solutions.

Resources
Partnerships

 

Learn more about some of our key partnerships

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