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Agentic AI is a class of artificial intelligence that can make decisions and perform specific tasks without the need for constant human guidance. Agentic AI uses large language models (LLMs) to understand natural language and improve decision-making.

Agentic AI is changing the AI landscape and creating new possibilities for innovation and transformation. For example, you may not need to modernize your mainframe to take advantage of the cloud or fully utilize AI capabilities.

Generative AI can help businesses increase productivity, improve customer experience, and help to reduce costs. GenAI has the potential to revolutionize businesses, with uses cases ranging from speeding the development of new drugs to automating software code generation to helping teachers develop new lesson plans.

Despite its promise, GenAI is not without its pitfalls. Risks of generative AI include security vulnerabilities, privacy violations, hallucinations, and intellectual property infringement. Kyndryl prioritizes security and responsible AI by design. We deliver customized, turn-key governance structures, monitoring, and compliance that enable the confident use and effective development of AI.

With extensive experience in IT managed services, Kyndryl uniquely understands business impacts and complex ecosystems, offering effective IT solutions. We’ve helped customers design and implement value-focused solutions from POCs to production to scaled and managed AI services.

Kyndryl captures the full spectrum of AI value through human-AI co-work principles, thinking holistically about how to pair AI analysis and augmented intelligence to speed creative solutions. We also fully believe in humans and AI working together with human beings supported and enhanced by AI, not the other way around.