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Kyndryl unveils agentic AI capability that proactively prevents IT outages and accelerates recovery for enterprise customers
Press release
May 7, 2026
New customer innovation on the horizon
Discover how customers across industries are driving progress with Kyndryl—turning complex challenges into measurable results.
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Accelerating workflows with generative AI to help ensure digital sovereignty
Together, a government agency and Kyndryl built a GenAI chatbot on Amazon Bedrock that helps accelerate the construction of new housing by streamlining the underlying administrative processes using a Retrieval-Augmented Generation pattern to enable accurate, cite-back responses.
National Australia Bank
National Australia Bank partnered with Kyndryl to modernize and streamline enterprise monitoring, transition from legacy platforms, enhance observability across critical systems and improve operational efficiency.
Building resilient systems to protect continuity of patient care
Together, as an important step towards increased availability, the healthcare provider and Kyndryl co-created a a future-ready disaster recovery solution that uses AI to proactively scan for threats in backups, and uses a single dashboard for both monitoring and recovery.
Orchestrating IT modernization to drive business agility and innovation
Alpitour World's digital transformation journey with Kyndryl.
Safeguarding data sovereignty with a robust, secure, and reliable hybrid cloud
Together, the government department and Kyndyl significantly reduced operational complexity by migrating systems from Red Hat OpenShift to Amazon EKS Anywhere and EKS Hybrid Nodes.
Data-driven monitoring to address the complexity and dependency in human-based IT operations
Shikoku Electric Power improved IT reliability and efficiency with data-driven monitoring, collaborating with Kyndryl and STNet to address operational complexity and reduce workforce burdens.
Enabling resilient digital banking services for a diversified economy
anb and Kyndryl designed and implemented an IT Disaster Recovery Orchestration and Automation solution that can easily evolve with the business and efficiently meet demanding regulatory requirements.
South American Insurance Company
South American Insurance Company and Kyndryl Skytap enhance business scalability and agility through a non-disruptive cloud migration of Oracle-based IBM Power workloads to Microsoft Azure
Luxury Department Stores in Mexico
Kyndryl partnered with a leading luxury retailer in Mexico, to enhance operational efficiency in its SAP® systems and other applications to speed processing times, improve governance, security and reliability, and to ensure customer shopping experiences are positive, especially during seasonal changes.
Improving patient care and cutting infection rates through big data analytics
Together, a public health system and Kyndryl created a compliance reporting solution that surfaces powerful insights from EHR data. The solution, running on Microsoft Azure, reduces patient infection rates and decreases the risk of regulatory fines.
Monjasa transformation
Monjasa and Kyndryl established a Microsoft Center of Excellence to govern the lifecycle of Power Platform applications.
Modernizing outdated IT operations through a smooth migration to the cloud
Outdoor Media Company and Kyndryl Skytap modernize outdated IT operations through a smooth migration to the cloud
Enabling rapid disaster recovery of critical ERP systems with cloud migration
Steel producer and Kyndryl Skytap enable rapid disaster recovery of critical ERP systems with cloud migration
Combining operation and development teams into an agile organization
Guided by user data, Aflac developers and Kyndryl Site Reliability Engineers collaborated to rapidly improve the company's customer-facing services.
Consumer packaged goods
CPG company and Kyndryl Skytap migrate legacy billing and distribution application to the cloud without modification, increasing scalability and availability while reducing costs.
Raising user satisfaction while lowering costs with Digital Workplace Services (DWS)
The financial services provider and Kyndryl implemented a digital experience management (DEM) solution that increased employee productivity.
Mazda Motor Corporation
Together, Kyndryl and Mazda modernized its infrastructure by enhancing business resilience to swiftly recover data in the event of unforeseen outages, improving integration with customer and internal systems and overhauling the existing virtualization infrastructure for more stable and responsive operations.
Delivering urgently needed customer services in two weeks
Together, the Government of British Columbia and Kyndryl designed and deployed a new contact call center solution in 13 days.
City of Stockton
Together, the City of Stockton and Kyndryl provided citizens with visibility into estimated pothole repair times through the City’s first public AI tool, leveraging its Open Data Portal and delivering a user-friendly dashboard.
Elevating regulatory compliance as part of cloud migration
Together, the bank and Kyndryl implemented a Cloud Native Application Protection Platform (CNAPP) on AWS, integrating it with the bank’s custom ServiceNow environment for estate-wide incident tracking. The result: certified industry compliance by an independent auditor.
Frasers Hospitality
Frasers Hospitality enhances customer service by using AI-powered training tools to deliver excellent customer service.
Singapore Aero Engine Services Private Limited (SAESL)
To support its accelerated business and data growth, together, SAESL and Kyndryl upgraded its infrastructure, improved employee experience, reduced security risk and introduced a comprehensive data strategy to advance critical decision-making.
Enhancing student experience with co-created AI Assistant
UCLA and Kyndryl co-created a GenAI virtual assistant to help graduate students from onboarding to post-graduation.
Atco
ATCO and Kyndryl designed and Kyndryl built a mobile and desktop app for daily crane inspections that prevents costly delays by enabling supervisors to remotely review a check-list and approve or deny equipment use for the work day.
Improving agility through cloud transformation and data center exit
Multinational insurance and wealth management company exits data centre and improves agility by cloud transformation to Kyndryl Skytap on Azure
Zumtobel
Kyndryl partnered with Zumtobel Group to enhance their digital infrastructure and streamline their business processes.
Enabling rapid, reliable recovery in the cloud for critical retail applications
Together, the company and Kyndryl accelerated its adoption of cloud, avoiding the need for costly changes to systems.
Latin American retailer
Growing store footprint while enhancing supply chain operations in a strategic market.
Advanced materials supplier, Manufacturing
Together, this advanced materials supplier and Kyndryl improved the plant worker experience by increasing SAP performance by 40% through the migration to a new AWS cloud environment.
Colonial First State (CFS)
Colonial First State partnered with Kyndryl to help separate its business systems from its parent entity and migrate its mission-critical applications to a managed data centre on-time, on budget and without business disruption.
Belfius
Belfius Bank partnered with Kyndryl to modernize their digital work environment, enabling employees to work anywhere anytime and collaborate frictionlessly across departments on new devices.
Boosting team productivity by proactively healing devices
The oil and gas producer keeps employees productive with proactive healing of IT issues.
MM Group
MM Group partnered with Kyndryl to support its rapid growth by addressing technical debt and transforming its critical IT infrastructure.
National Australia Bank
Reducing risk and operational costs through modernisation and cloud migration.
Generative AI for telecommunications
Global research explores generative AI for telecommunications and highlights success factors for building and scaling an AI blueprint.
Enhancing employee Digital Experience Management (DEM) implementations to accelerate ROI
A North American energy giant and Kyndryl introduced enterprise-wide governance of digital experience for employees and their devices, resulting in productivity gains and cost savings.
Transforming IT partnership to flexibly evolve with the business
The energy company partnered with Kyndryl as an augmented operations team that balances reliability and agility to achieve business goals. Using Kyndryl Bridge, the team optimizes cloud operations, reducing expenses.
WPP digital workplace transformation
WPP partnered with Kyndryl to modernize and innovate cloud-based systems, boost productivity, collaboration, and satisfaction for 120,000 employees.
Modernising IT service management through a seamless cloud migration
A telco and Kyndryl upgraded its ITSM platform enabling greater flexibility and cost savings though its SaaS model with BMC Helix on AWS.
LifeLabs
LifeLabs and Kyndryl partnered to develop a FinOps governance program that enables IT to agilely collaborate with business leaders on customer experience initiatives.
A logistics solutions provider
A leading logistics solutions provider partnered with Kyndryl to elevate customer satisfaction with a Generative AI application prototype on Google Cloud.
CA Grameen
CA Grameen partnered with Kyndryl to modernize their banking platform, flexibly expand infrastructure and network bandwidth, build a service bus to integrate loan application data from thousands of mobile devices in the field, and establish automated disaster recovery.
European bank transformation
The bank and Kyndryl modernised its infrastructure and remediated technical debt my migrating 3500 workloads to hybrid cloud in six months without business interruption.
SBS Ricoh Logistics
SBS Ricoh Logistics partnered with Kyndryl to support business expansion and provide a foothold for digital transformation with new networking and cloud-enabled solutions.
Chain IQ Group AG
Chain IQ and Kyndryl empowered agents to accelerate the onboarding of new procurement customers, customize workflows and modify customer reports – without the need for IT developer support – through a new cloud-based Contact Center as a Service solution.
Dilip Buildcon Construction
An SAP S/4HANA solution enables Dilip Buildcon to manage its business processes from end-to-end on a single, best-of-breed platform.
Enhancing customer service and reducing waste with dynamic in-store pricing
A global convenience store chain and Kyndryl reduced food expirations costs, enhanced sustainability efforts and improved the customer and employee experience with a dynamic pricing solution.
Modernizing banking operations for resiliency and readiness to deliver new services
Bank technical leaders and Kyndryl partnered to modernize operations, assessing the network, upgrading architecture, and delivering a disaster recovery solution.
Dow
Dow partnered with Kyndryl to modernize its device program offering more choice and timing while managing Dow’s global fleet to reduce issues and deliver fixes through cloud-based distribution.
A fast-growing bank in South Asia
A fast-growing South Asian Bank and Kyndryl boosted the availability of digital banking services for customers and staff through disaster recovery infrastructure optimization.
Unifying digital experiences and ongoing innovation in citizen services
A large, US city implemented a unified digital platform and omnichannel contact center to improve experience for motorists navigating parking and citations.
Global Reinsurance Company
A global supermarket chain and Kyndryl reduced long-term IT costs and increased optimization by centralizing processes across 170 applications and eight countries and migrating to a Microsoft Azure cloud platform.
Department of Human Services in a US State
A US state’s Department of Human Services (DHS) modernizes its operations.
A global supermarket chain
A global supermarket chain and Kyndryl reduced long-term IT costs and increased optimization by centralizing processes across 170 applications and eight countries and migrating to a Microsoft Azure cloud platform.
A leading global travel retailer
A global traveler retailer ensures systems and data are protected against accidental or malicious damage with a robust cyber resiliency solution.
A global medical technology company
The medical technology company and Kyndryl designed a comprehensive and automated workflow orchestration solution to reduce the time to onboard and offboard employees across 23 applications.
Driving customer satisfaction with a shift to public cloud
A leading automotive manufacturer's move to public cloud improved systems availability, observability and customer satisfaction.
Securitas
When every second counts in protecting people and assets upgraded networking systems and modernized datacenters ensure real-time security insights, alerts and actions.
Bord Gáis Energy
Together, Bord Gáis and Kyndryl, by transforming business-as-usual IT work with cloud resources, Kyndryl Bridge for highly granular visibility, and AI-driven automation, refocused IT team efforts on projects that directly advance business goals.
Ausgrid
Cloud assessment uncovers significant cost savings and greater financial visibility for Ausgrid.
Macquarie University
Macquarie University partnered with Kyndryl to modernize its IT by migrating to an AWS cloud platform, decommissioning workloads, improving disaster recovery capabilities, and creating self-service management tools.
Chevron Phillips Chemical Company LP
Together, CPChem and Kyndryl designed and implemented private LTE/5G networks across eight plants to boost communication capabilities.
ESH Médias Group
ESH Médias consulted with Kyndryl to harden their security posture and increase resiliency across a hybrid IT estate.
Kantar
Together, Kantar and Kyndryl created a new IT program, including a cloud-first architecture, a helpdesk servicing 26,000 in many languages, and an engineering-centered culture.
Modernizing IT for better public transportation
Explore how a large state government agency in charge of high-availability transportation services worked with Kyndryl to modernize IT without interrupting the public transportation services citizens depend on every day.
MHIRJ
MHIRJ and Kyndryl worked to implement a multicloud strategy to support current company operations and longer-term business objectives.
SimCorp
Manage migration risks to ensure smooth operations for your customers - a Kyndryl customer story told by Richard Laugesen, Head of Strategic Vendor Management, SimCorp
Breathing new life into server and storage infrastructure around the world
Case study about breathing new life into outdated IT and infrastructure storage for a global infrastructure consulting company.
Carrefour Belgium
Working with Kyndryl experts, Carrefour migrated from an end-of-life data center to a cloud environment, unifying customer experience across hundreds of stores in the process.
Arizona Motor Vehicle Division (AZ MVD)
Arizona Department of Transportation dramatically reduces average time of customer visits to Motor Vehicle Division offices with self-service options on a fast network connecting to cloud-based systems.
Grupo Romero
Excellia - Grupo Romero, a multi-industry conglomerate, wanted to decentralize their SAP solution to provide greater flexibility for their individual businesses to grow independently.
Dow
Together, Dow and Kyndryl are driving digital into the heart of plant maintenance for safety, agility, and reliability.
Bord Gáis Energy
As Bord Gáis Energy and its customers navigate their way to a lower carbon future, new digital services are the key to business growth.
Schibsted
Schibsted Media Group migrates to Amazon Web Services (AWS) to support business expansion.
A Multinational Media Company
The company worked with Kyndryl and Cisco to assess existing networking infrastructure and map out the optimal upgrade path.
North American Food Manufacturer
The company commissioned Kyndryl to handle its migration to a Cisco Unified Communications Enterprise Agreement (EA) model to lower costs, improve visibility, and enhance flexibility.
Schneider Electric
Schneider Electric is migrating to Amazon Web Services (AWS) to support their IT modernization effort.
Carrefour Belgium
Kyndryl partnered with Carrefour Belgium to migrate their core systems to hybrid cloud, completing the work in record time with zero downtime.
Multinational Investment Bank
The bank, Kyndryl, and AWS co-created a solution to enable automated cyber recovery capabilities that allowed the bank to isolate and protect critical data, automate compliance reporting, and rapidly recover from breaches or attacks.
Raj Petro
Raj Petro customer story: Manufacturer moves in lockstep with new partner to drive global growth
Healthcare Solutions Provider and Manufacturer
The healthcare solutions provider and Kyndryl created an IT service continuity management (ITSCM) framework that befits an operation the state government categorizes as 'critical infrastructure'.
Empresas Hites S.A.
Kyndryl helped Hites S.A. reduce infrastructure costs by an estimated 27%, freeing up budget for ongoing modernization and transformation projects.
Canadian Malartic
Canadian Malartic moved its Enterprise Resource Planning applications to Oracle Cloud Infrastructure through Kyndryl’s Oracle expertise and far-sighted cloud architecture.
A managed services provider for the financial industry
A German managed services provider for the financial industry expands portfolio with cloud offerings
RSA Insurance
Kyndryl helped RSA Insurance modernize and transform with unique hybrid solutions.
Japan Airlines Co.
Japan Airlines and its core IT subsidiary, JAL INFOTEC, engaged Kyndryl to build a hybrid cloud infrastructure on IBM Cloud®.
Compass Group Spain
Deep knowledge, plus expertise with both cloud migrations and AWS operations, makes Kyndryl a trusted partner in Compass Group Spain’s digital transformation.
Post and Parcel Delivery Company
This large post and parcel delivery company needed to reduce the complexity of managing multiple hyperscale cloud deployments.
Pharmaceutical supplies manufacturer
To deliver more consistently predictable operational expenses, this pharmaceutical supplies manufacturer shifted to running SAP applications on a cloud platform.
Andhra Paper Limited
Working with Kyndryl experts, Andhra Paper relocated mission-critical SAP systems to separate from its parent company and prepare for growth.
Mondi Group
Mondi Group, a multinational packaging and paper group, engaged Kyndryl to help it move to the next-generation ERP SAP S/4HANA with zero business disruption.
National Stock Exchange of India
Delivering speed and efficiency to disaster recovery operations with automation.
Turkey’s Isbank
Turkey’s İşbank partnered with Kyndryl to migrate critical systems to a Tier IV data center, boosting resiliency, uptime, and readiness for future cloud adoption.
SimCorp
SimCorp and Kyndryl evolved a critical fintech application, SimCorp Dimension, from a product to a cloud-based service capable of supporting investment firms all over the world.
Performance iN Lighting
To capitalize on global growth opportunities, Performance iN Lighting is working with Kyndryl to move its mission-critical solutions to SAP Applications Management on IBM Cloud.
Mitsubishi
Mitsubishi worked with Kyndryl to migrate its SAP® infrastructure to IBM Cloud™. Now, the organization’s infrastructure scales automatically, seamlessly handling natural fluctuations in automotive sales volume.
LOTTECARD
LOTTECARD, a Korean credit card company headquartered in Seoul, adopted a container-based cloud strategy to migrate and manage its financial systems.
Fuji Television Network
Fuji Television Network, Inc. needed to build a more secure, flexible network infrastructure to pave the way for work-style reform and future cloud computing initiatives.
Dilip Buildcon Limited
With applications for business intelligence, finance and controlling, human resources, material management and more, a SAP S/4HANA solution enables Dilip Buildcon to manage its business processes from end-to-end on a single, best-of-breed platform.
City Furniture
City Furniture partnered with Kyndryl to migrate to the cloud, ensuring hurricane‑resilient operations, scalable capacity, and reliable access to critical data.
Blue NAP Americas
Blue NAP Americas partnered with Kyndryl to modernize its cloud platform, enabling rapid VM deployment, zero downtime upgrades, and strong revenue growth.
Bank of Ayudhya Public Company Ltd (Krungsri)
Bank of Ayudhya partners with Kyndryl to build a secure, cloud-ready infrastructure on AWS to enhance their digital banking service.
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