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Kyndryl and Incore Bank collaborate with Google Cloud to help advance agentic AI customer onboarding
Press release
31 Aug 2026
New customer innovation on the horizon
Discover how customers across industries are driving progress with Kyndryl—turning complex challenges into measurable results.
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Indian small finance bank embarks on resilient digital banking transformation
A small finance bank upgraded its cloud platform, improving security, resilience and efficiency while protecting the availability of digital banking services.
Enabling business growth with network automation for data-center modernization
iWay built a future-ready network through automation and modernization, strengthening scalability, security, and operational efficiency.
Migrating SAP finance systems to cloud
A clothing retailer upgraded SAP S/4HANA and migrated to AWS, modernizing finance systems and improving operational efficiency.
Modernizing IT with multi-cloud architecture
RIMAC migrated legacy servers, upgraded databases and modernized applications, improving employee productivity by 80%.
Scaling in-home care delivery with AI platform
Care Safety Innovations built a digital platform to manage care operations, improving oversight, compliance and scalability of in-home healthcare services.
Accelerating housing workflows with generative AI
A government ministry deployed a GenAI chatbot to analyze documents and generate reports, reducing manual effort and accelerating housing project workflows.
Consolidating monitoring into unified observability platform
National Australia Bank replaced legacy monitoring with Grafana-based observability, improving operational efficiency and system visibility.
Strengthening disaster recovery for patient care continuity
A U.S. public healthcare provider implemented an AI-driven disaster recovery solution to detect threats and reduce risk of downtime impacting patient care.
Migrating core travel systems from mainframe to cloud
Alpitour World migrated mission‑critical mainframe applications to AWS, reducing infrastructure complexity and improving agility for digital travel services.
Modernizing Kubernetes for hybrid cloud sovereignty
A government housing agency migrated Kubernetes from OpenShift to Amazon EKS Hybrid Nodes, reducing operational complexity and improving performance and manageability
Automating IT monitoring to reduce operational reliance
Shikoku Electric Power Company implemented data-driven monitoring to automate IT operations and reduce reliance on individual expertise for system continuity.
Automating disaster recovery for resilient digital banking
Arab National Bank automated IT disaster recovery, cutting switchover and recovery times and increasing service availability for digital banking.
Migrating insurance workloads for agility
A South American insurance company migrated Oracle workloads from IBM Power servers to Azure, increasing scalability and agility without major application changes.
Improving retail system reliability at scale
A luxury department store retailer modernized core SAP systems to improve transaction reliability and reduce processing delays during peak retail periods.
Improving patient safety with data-driven reporting
A public health system implemented Microsoft Azure-based analytics to surface care data, improving infection prevention processes and patient safety outcomes.
Implementing low-code platform to improve workflows
Monjasa implemented Microsoft Power Platform with ERP integration to improve purchasing, expense and compliance workflows and strengthen governance and reporting.
Migrating legacy workloads to cloud
A leading outdoor media company migrated legacy workloads to Microsoft Azure, reducing infrastructure risk and modernizing unsupported systems.
Improving ERP resilience with cloud-based recovery
A global steel producer migrated SAP disaster recovery to Microsoft Azure, improving recovery readiness and reducing dependence on on‑premises infrastructure.
Transforming IT culture through knowledge management
Aflac implemented a centralized knowledge management platform to standardize IT processes, improve knowledge sharing and reduce reliance on tribal expertise.
Migrating legacy billing and distribution apps to cloud
A global consumer packaged goods company migrated legacy applications to cloud-based environments, improving application availability and operational flexibility.
Modernizing digital workplace operations
An international financial services company modernized endpoint monitoring to reduce costs, improve digital experience and reduce outages.
Modernizing infrastructure to improve resilience and integration
Mazda modernized IT infrastructure and virtualization, improving resilience, integration across systems and reducing operational complexity.
Implementing a no-code contact center for citizen services
The Government of British Columbia implemented an Amazon Connect no-code contact center, improving citizen access to public services.
Forecasting infrastructure repairs with AI
The City of Stockton implemented an AI-powered dashboard to forecast pothole repair timelines, improving visibility for residents and planning for road crews.
Remediating cloud security gaps to meet audit deadlines
A North American bank reconfigured cloud security controls after an audit, remediating risks across AWS workloads to maintain regulatory compliance.
Standardizing frontline training with AI automation
Frasers Hospitality automated standard operating procedures to scale staff training, reducing manual updates and improving consistency across global properties.
Modernizing IT infrastructure to support growth
Singapore Aero Engine Services Private Limited modernized IT and data systems to manage engine data at scale and support planned capacity and workforce growth.
Implementing an AI assistant to streamline student services
UCLA School of Business implemented a GenAI assistant to centralize student resources, reduce manual effort and improve student experience.
Digitizing field inspections with low‑connectivity apps
ATCO Limited replaced paper-based crane inspections with Power Platform apps, improving inspection accuracy, remote oversight and equipment readiness.
Migrating core insurance systems to public cloud
A global insurance company migrated AIX and IBM i workloads to Microsoft Azure, consolidating systems to improve agility and reduce operational costs.
Migrating ERP systems to improve efficiency and speed
Zumtobel Group migrated SAP systems from on‑premise to cloud to improve efficiency, resilience, and speed to market for lighting solutions.
Implementing cloud disaster recovery for ERP systems
A global lifestyle apparel company implemented Azure-based disaster recovery for SAP systems, reducing migration risk and improving scalability.
Improving retail decisions with SAP analytics
A Latin American retailer implemented SAP PaPM dashboards and visualizations, improving executive decision‑making while reducing technology risk and costs.
Migrating SAP workloads to reduce hosting costs
An advanced materials supplier migrated SAP workloads to AWS, avoiding a major hosting cost increase and improving system performance.
Separating and migrating mainframe systems without disruption
Colonial First State separated and migrated its core mainframe systems to a managed environment, completing cutover with zero incidents and no data loss.
Modernizing digital workplace operations for hybrid work
Belfius Bank modernized its digital workplace with direct Microsoft 365 access, improving employee collaboration and reducing disruptions in customer-facing services.
Improving device reliability at scale
A European oil and gas producer implemented digital experience monitoring to identify and remediate device issues earlier, improving employee productivity.
Outsourcing infrastructure to reduce IT complexity
MM Group shifted from in-house infrastructure to managed services, reducing IT complexity and freeing resources to focus on growth and strategic initiatives.
Migrating core banking apps to cloud infrastructure
National Australia Bank migrated 23 applications to Microsoft Azure, improving resiliency and delivering more reliable customer services.
Scaling generative AI from pilots to production
Global telecommunications companies scaled generative AI use cases by strengthening data, governance and operations to improve ROI and efficiency.
Improving employee experience with digital governance
A North American energy company implemented enterprise-wide digital experience governance, improving issue visibility and operational efficiency.
Optimizing cloud operations to reduce IT costs
A regional energy company in Australia implemented SRE and cloud optimization, reducing cloud costs while improving service agility.
Consolidating global IT to improve collaboration
WPP consolidated fragmented IT systems and modernized its digital workplace to reduce friction and improve collaboration across global teams.
Modernizing network operations for service reliability
A large Asia-Pacific telco modernized network and IT operations to improve service reliability and support evolving digital services.
Improving cloud cost visibility with FinOps governance
LifeLabs implemented a FinOps program to consolidate cloud operations, improving cost visibility and aligning Microsoft Azure usage with business priorities.
Automating disaster recovery for banking resilience
A fast-growing bank in South Asia implemented automated disaster recovery workflows, reducing manual effort and improving recovery readiness across critical systems.
Delivering software as-a-service platform for scalability
SimCorp A/S transitioned its software to a SaaS model, reducing customer operational burden and improving scalability, flexibility and speed of feature delivery.
Modernizing infrastructure for real-time security operations
Securitas modernized infrastructure to address latency and improve system availability, supporting real-time operations and scalable security services.
Modernizing network infrastructure across locations
SBS Ricoh Logistics implemented new networking and cloud-enabled solutions, reducing costs, improving security and accelerating operations across 100+ locations.
Scaling contact centers with cloud services
Chain IQ implemented a cloud contact center in three weeks, increasing system flexibility and accelerating customer onboarding across regions.
Modernizing banking operations for disaster resilience
A large South Asian bank upgraded its network, disaster recovery environment and operations center, improving resilience and reducing outage risk.
Modernizing contact centers to improve citizen services
A state government agency modernized contact center systems, reducing wait times and improving agent efficiency and access to citizen services.
Modernizing transport IT for reliability and sustainability
A public transportation agency modernized its IT environment and automated operations to improve service reliability and align with sustainability goals.
MHIRJ
MHIRJ and Kyndryl worked to implement a multicloud strategy to support current company operations and longer-term business objectives.
Migrating university systems to hybrid cloud infrastructure
Macquarie University migrated critical systems to hybrid cloud, reducing reliance on data centers and improving scalability and student service continuity.
Transforming IT operations for independent business scale
Kantar separated IT systems from its parent, building a new infrastructure and operating model to improve agility and support independent growth.
Improving plant connectivity with private LTE networks
Chevron Phillips Chemical deployed private LTE networks across sites, improving employee connectivity and access to mission-critical applications.
Decentralizing IT to increase business agility
Grupo Romero decentralized its IT operating model using cloud services, reducing infrastructure costs and improving agility across diverse portfolio companies.
Digitizing microloan administration at scale
CA Grameen digitized loan administration to reduce manual processing delays and support growth as borrower demand increased across rural communities.
Strengthening cyber recovery for retail operations
A global travel retailer implemented cloud-based cyber recovery to reduce downtime risk and protect mission‑critical retail and back‑office systems.
Centralizing cloud operations across retail markets
A global supermarket chain migrated applications to a centralized cloud operating model to standardize IT processes and support new digital capabilities.
Migrating workloads to a hybrid cloud platform
A leading European bank migrated 3,500+ workloads to hybrid cloud, improving agility and efficiency with no downtime during transition.
Increasing security visibility after acquisitions
ESH Médias Group assessed IT risks across acquired businesses to improve visibility, strengthen security controls and reduce operational complexity.
Improving visibility with cloud-based observability
A leading automotive manufacturer migrated workloads to AWS and implemented unified monitoring, improving visibility and responsiveness for customer operations.
Modernizing device management to improve reliability
Dow modernized device management to reduce system crashes, improve digital reliability and support productivity across its global workforce.
Digitizing plant maintenance for safety and efficiency
Dow digitized plant maintenance workflows, replacing paper-based processes to improve safety, reduce task time and increase operational reliability.
Consolidating ERP to improve cost control
Dilip Buildcon Limited consolidated SAP ERP systems to improve procurement visibility, reduce costs and scale construction projects.
Modernizing data centers through server consolidation
A global infrastructure consulting company consolidated and virtualized servers, reducing latency and standardizing global infrastructure.
Implementing dynamic pricing to reduce food waste
A global convenience store chain implemented electronic shelf labels to adjust prices by shelf life, reducing waste and improving inventory control.
Modernizing parking services with cloud and omnichannel access
A large U.S. city modernized parking and citation services by migrating core systems to the cloud and introducing an omnichannel contact center for citizens.
Modernizing retail IT after data center failure
Carrefour Belgium moved core systems off an aging on‑prem data center, reducing operational risk and stabilizing IT for store operations.
Automating IT operations to improve service stability
Bord Gáis Energy modernized its IT operations to improve system stability and support reliable delivery of energy and customer services.
Migrating core systems to public cloud
A global reinsurance company migrated core and analytics systems to AWS, accelerating digital transformation while maintaining security and operational stability.
Modernizing DMV services to reduce wait times
Arizona Motor Vehicle Division rebuilt core systems on cloud platforms, reducing wait times and expanding online and self‑service transactions statewide.
Improving cloud cost visibility and control
Ausgrid analyzed Azure usage and implemented FinOps recommendations to identify savings opportunities and improve financial visibility across cloud operations.
Modernize FoP, Application & Infrastructure Modernization
Migrating core banking systems to a resilient data center
Turkey’s Isbank migrated 6,000 servers, 750 apps and 4PB of data to a Tier 4 data center, maintaining operations and ensuring 24/7 service availability.
Delivering software as-a-service platform for scalability
SimCorp A/S transitioned its software to a SaaS model, reducing customer operational burden and improving scalability, flexibility and speed of feature delivery.
Migrating SAP platform to cloud for resilience
Schneider Electric migrated its SAP platform to AWS, improving resiliency, reducing costs and increasing flexibility to adapt business processes.
Migrating infrastructure to support scalable growth
Schibsted Media Group migrated infrastructure to AWS, enabling integration of acquisitions, reducing infrastructure costs and improving scalability for growth.
Migrating mainframe workloads to secure cloud
RSA Insurance migrated mainframe systems and data to a secure cloud platform, improving agility, reducing costs and enabling faster data processing.
Migrating SAP systems to cloud to reduce risk
Raj Petro Specialities moved SAP systems to IBM Cloud, reducing recovery times and aligning processes to support growth and compliance.
Consolidating multicloud operations to reduce complexity
A global post and parcel delivery company moved multicloud workloads to AWS, reducing operational complexity and improving cost visibility.
Migrating ERP to cloud for predictable IT costs
A pharmaceutical supplies manufacturer migrated SAP to AWS, shifting to predictable operating costs and modernizing ERP operations.
Integrating global operations with cloud-based SAP
Performance iN Lighting moved SAP systems to IBM Cloud, reducing manual tasks and improving integration for faster, more accurate business decision-making.
Modernizing network infrastructure for operational efficiency
A North American food manufacturer modernized its network to improve efficiency and uptime while targeting measurable cost savings as operations expanded.
Automating disaster recovery to reduce downtime
National Stock Exchange of India automated disaster recovery, reducing switchover time and lowering reliance on manual processes.
Modernizing network infrastructure for 24x7 uptime
A multinational media company upgraded its network infrastructure to improve availability and operational efficiency while avoiding service disruption.
Implementing cyber recovery for operational resilience
A multinational investment bank implemented automated cyber recovery to isolate critical data and reduce recovery time from cyber incidents.
Migrating to SAP S/4HANA to improve performance
Mondi Group migrated to SAP S/4HANA with zero disruption, improving application performance and maintaining 100% uptime for mission-critical operations.
Migrating SAP infrastructure to cloud to reduce downtime
Mitsubishi Motors Australia Ltd. migrated SAP infrastructure to IBM Cloud, reducing disaster recovery downtime and improving scalability and system reliability.
Building a compliant public cloud for financial services
A German managed services provider built a BaFin‑compliant Google Cloud environment, expanding regulated cloud services for banks and insurers.
Modernizing core systems with cloud-native architecture
LOTTECARD implemented cloud-native core systems, increasing scalability and managing increased workload while reducing costs and accelerating development.
Building hybrid cloud for flexible airline operations
Japan Airlines built a hybrid cloud infrastructure, enabling flexible IT operations, continuous service delivery and faster rollout of new services.
Strengthening IT service continuity in healthcare
A global healthcare manufacturer implemented an IT service continuity framework to improve disaster recovery readiness and maintain always-on operations.
Modernizing enterprise network for flexible work
Fuji Television Network modernized its network to support flexible work and cloud adoption, reducing space and power use while improving security and performance.
Consolidating ERP to improve cost control
Dilip Buildcon Limited consolidated SAP ERP systems to improve procurement visibility, reduce costs and scale construction projects.
Migrating core systems to AWS for higher performance
Compass Group Spain migrated ERP and core workloads to AWS, improving application performance and increasing agility with no business disruption.
Protecting retail operations with cloud resiliency
City Furniture migrated mission-critical systems to the cloud to protect operations and customer data from hurricane-related disruptions and scale capacity on demand.
Migrating retail infrastructure to public cloud
Hites migrated virtual machines to Google Cloud, improving scalability and speeding application development for online retail growth.
Migrating ERP systems to cloud infrastructure
Canadian Malartic migrated JD Edwards ERP to Oracle Cloud Infrastructure, reinstating application support and establishing a compliant, modern ERP environment.
Automating IT operations to improve service stability
Bord Gáis Energy modernized its IT operations to improve system stability and support reliable delivery of energy and customer services.
Modernizing data center infrastructure for resiliency
Blue NAP Americas modernized its data center operations, improving service reliability and business continuity for enterprise customers.
Migrating banking infrastructure to hybrid cloud
Bank of Ayudhya migrated key workloads to a hybrid cloud on AWS, improving infrastructure resilience, centralized monitoring and readiness for digital growth.
Relocating SAP systems to support business separation
Andhra Paper Limited relocated mission‑critical SAP systems to IBM Cloud, reducing operational costs and accelerating month‑end close.
Implementing IT service continuity for resilience
A global medical technology company implemented IT service continuity processes to strengthen disaster recovery and maintain uninterrupted operations.
Accelerating customer response with AI automation
A logistics solutions provider implemented a GenAI assistant that generates SQL queries, reducing manual data retrieval and speeding responses to customer inquiries.
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