Delivering resilient banking services to customers and protecting against disaster

A fast-growing bank in South Asia | Banking

Business opportunity

Losing access to digital banking is a distressing experience for customers. Downtime or degraded performance make them more likely to move to a competitor, and banks that fail to keep key systems available also face the risk of regulatory sanctions.

A fast-growing bank in South Asia recognized that it needed better protection against adverse events impacting its website, mobile apps and systems in its 900 branches – from simple hardware outages all the way up to natural disasters.

To help ensure business continuity as its business grew, the bank decided to refresh and upgrade its disaster recovery (DR) processes and practices.

Technical challenge

The bank’s primary and backup datacenters house around 2,000+ servers running more than 50 mission-critical applications. Given a complex web of hardware and software interdependencies, it was a huge – and largely manual – challenge for the bank’s IT staff to plan and test DR procedures and executions.

As the bank grew through acquisitions, the changing IT landscape added complexity and increased the inconsistencies between the two datacenters. DR runbooks were outdated, large teams of IT staff needed to be assembled for each DR test, and recovery times were long and unpredictable. As a result, the bank was challenged to meet its regulatory obligations.

Our solution

The bank engaged Kyndryl to analyze its existing DR environment and practices and design a solution to accelerate and de-risk recovery of more than 50% of its major applications along with the underlying infrastructure. Kyndryl Consult performed an IT Business Impact Analysis and Infrastructure Gap Analysis to identify the gaps in the bank’s current estate, datacenter and DR capacity, and DR capability risks. Kyndryl then mapped application interdependencies and created an actionable, fully documented DR plan.

Kyndryl deployed its Resiliency Orchestrator solution to provide a single-pane view of all DR elements and activities and designed automated workflows for switching groups of applications between the primary and backup datacenters. DR operations, including monitoring, drills and governance, are now successfully managed by Kyndryl.

What progress looks like

Kyndryl’s transformation of the bank’s DR infrastructure and practices has improved business resilience, standardized processes, and accelerated recovery, enabling the bank to meet regulatory compliance.

  • Achieved 35-40% reduction in recovery time.
  • Improved uptime decreases the risk of customer dissatisfaction and churn.
  • Automation reduces manual work and stress for IT staff.
  • Single, centralized view of DR improves reliability through actionable insights.
  • Faster and lower-effort DR drills enable the bank to meet regulatory guidelines.
  • Ability to drill multiple applications as a “single cluster” saves time and effort.
  • Outsourcing the ongoing management of DR to Kyndryl enables the bank’s in-house IT staff to focus on their core strengths and activities.

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Meet the team

Atul Dixit

Atul Dixit

Customer Partner, Kyndryl
Atul Dixit LinkedIn
Atul Kulshrestha head shot

Atul Kulshrestha

Delivery Project Executive, Kyndryl
Atul Kulshrestha LinkedIn

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