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DIGITAL WORKPLACE

Employee digital services

Empower employees with an AI-driven, orchestrated workplace

What we do

Fuse technology and talent to build a connected workplace experience

Connected through seamless experiences for your employees by providing measurable business outcomes to reduce customer risk and enhance value. We offer the broadest technological flexibility, supporting leading tooling with demonstratable customer value and advance the ESG goals through intentional connection of human-focused impact.

how kyndryl helps

Digital Twin for the Workplace

Move beyond experience monitoring with an approach that helps predict disruption, test change before rollout and prepare the digital workplace for safe, autonomous operations.

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Agentic Workflow Orchestration

Agentic Workflow Orchestration brings AI, automation and real-time decisioning together to create adaptive workflows that act on context, reduce manual effort and help enterprises move faster with smarter, outcome-driven execution.

 

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Experience Management as a Service

Experience management is a new way of measuring services by focusing on the quality and value of the experience of your employees and end-customers. Experience management services are not just about making an experience great, they are about making it relevant and meaningful for your business objectives

At Kyndryl, we use a unique methodology to design, measure, and improve the experience of your IT services, using data and analytics, automation, and AI. We call this methodology Experience Management as a Service.

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IT Support Services

The impact of your employee experience on your customer experience is critical. That’s why we modernize employee IT support to deliver elevated experiences for both employees and end-customers. We co-create with our customers using a consultative approach to plan, design, and implement end user services including cloud contact center solutions, It service desk, workflow automation, and digital experience management (DEM) solutions.

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Why work with us?

Digital front door
Let AI-powered digital engagement channels become your employees’ enterprise assistant, facilitating and smoothing the path to rapid problem solving and knowledge building.
Unique AI integration
23K productive hours saved for our customers through proactive remediation. Upwards of 50% resolution and deflection rates and 850K user requests automated.
Kyndryl Concierge
Our advanced live support delivers multi-layered service and expert knowledge to enhance productivity and support a seamless hybrid working experience.
Trends and insights

What we're thinking about Employee digital services

AI at work is about rethinking how you operate 

Agentic AI uses intelligent agents as active collaborators to execute tasks, coordinate workflows and support real-time operations. Organizations must adapt new operating models to scale and govern AI-driven work.

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People working on a video conferencing call - 16x9

Building the modern digital workplace 

Explore How IT is building a Hybrid Employee Experience to enable Customer Success Explore 5 Key areas to enable the new distributed digital workforce.

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Bullet train station

CAF selects Kyndryl to advance Its digital workplace strategy

Working side-by-side with CAF, Kyndryl will help enable the company's engineers, designers, and transportation experts with the tools and technology to respond to the demanding requirements of industrial design and manufacturing projects.

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Our strategic partners

We work with our alliance partners to redefine the digital workplace

Kyndryl and Microsoft are redefining collaboration and the modern hybrid digital workplace with the Kyndryl digital workplace platform on Microsoft Azure
Kyndryl and Five9 are helping customers modernize and move legacy contact centers to the cloud, creating elevated experiences for contact center agents and end-customers.
Kyndryl and VMware use analytics and automation to simplify the implementation, adoption, provisioning and administration of virtual workspaces and the management of apps and devices.
Kyndryl wants your feedback

Having experience with Kyndryl solutions and services firsthand, your insight and feedback is especially important to your peers, to Gartner, and to Kyndryl. Please review our services with Gartner; all reviews are anonymous and take only 10-15 minutes to complete.

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Connect with us

Get a 30-minute, no-cost strategy session with an employee digital services expert. 

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