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Kyndryl Agentic AI Framework

Accelerate your transformation to AI-native

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The Kyndryl Agentic AI Framework is an approach that empowers organizations to be truly AI-native. It reimagines workflows, scales AI throughout operations, and integrates agents into an upskilled workforce.

Speed
Shorten your time-to-impact with forward-engineered solutions
Scale
Expand from isolated AI pilots to enterprise-wide hybrid orchestration
Security
Transform mission-critical systems with trusted AI governance

Our approach

The Kyndryl Agentic AI Framework combines our forward-engineering methodology, proprietary IP,
customer co-creation, human-centered experience design, and change management to maximize impact and adoption.

The framework in action

Explore how customers are using Kyndryl's Agentic AI Framework to transfrom their industries.
Retail

Customer insight to impact

A leading retailer used the Framework to optimize seasonal campaigns. An agentic system was designed and deployed in days, increasing attach rates and reducing service friction. Transparent orchestration and human checkpoints improved speed, trust, and efficiency.

Government

AI-native government

A national government used the Framework to radically improve and speed up citizen services while preserving sovereignty and compliance.

Automotive

Smarter driving experiences

A global automaker used the Framework to transform its in‑vehicle voice assistant. Context‑aware agents enable natural conversations, smarter controls, and a more personalized driving experience, boosting feature usage by 35%.

Insurance

Dynamically generated filings

An insurance customer used an agentic AI-enabled actuary solution to create and embed AI agents to deliver an end-to-end intelligent, automated workflow process that dynamically generates regulatory filings.

Meet the team

Michael Bradshaw 4x3

Michael Bradshaw

Global Practice Leader
Applications, Data and AI
Kyndryl
Shawn DSouza Framework 4x3

Shawn DSouza

Senior Vice President, Senior Partner
Business Strategy Consulting
Kyndryl
Victoria Pelletier Headshot

Victoria Pelletier

Vice President, Partner
Technology Consulting
Kyndryl
Fionnuala Morris

Fionnuala Morris

Global Senior Partner
Agentic AI and Public Sector
Kyndryl

Your top questions

Leaders face rising expectations for speed, resilience, and compliance while technology complexity grows. Traditional automation struggles to adapt to frequent change and policy constraints. Agentic AI represents a step change. It enables intelligent agents that understand intent, adapt to context, and act within policy while people remain in the loop for oversight and judgment.

Agentic AI is not just a technical upgrade. It is a strategic capability for delivering real-world impact and preparing the organization for the future of work.

The Kyndryl Agentic AI Framework is a service that integrates agentic-AI technologies and methodologies shaped by Kyndryl’s decades of experience running mission-critical estates.

It orchestrates self-directed, self-learning agents that work with people to execute complex workflows at scale. It integrates with your existing environment, leverages Kyndryl Bridge where appropriate, and uses graph-based orchestration to balance speed, resilience, and transparency. The Framework evolves with your business and produces explainable, auditable outcomes leaders can trust.

Connect with us

Schedule a free consultation with an expert to discuss your transformation to AI-native.

Interested in joining us?

Explore career opportunities and help us shape the future of Agentic AI.