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Banking and financial services

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Drive innovation without compromising security, compliance, or reliability across your most critical operations

We help banking, payments, and financial markets leaders optimize their IT workloads for a superior customer experience.

Get regulation ready for today and tomorrow without doing the work of two

You don't need another you to get cybersecurity regulation ready.

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85%

of executives agree that a better employee experience translates to a better customer experience and higher revenue.


Source: IDC

73%

of CEOs say that deriving value from data is their top priority and is essential to remaining competitive.


Source: Frost & Sullivan

70%

of CEOs will mandate resilience to survive threats from cybercrime, severe weather, and political instabilities.


Source: Gartner

Banking and financial markets capabilities

Helping banking and financial markets achieve better outcomes

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Accelerate modernization to drive business priorities

A major US bank envisioned modern technology and digital capabilities to effectively deliver services to customers and colleagues with greater speed and agility.

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Innovate to deliver exceptional customer experience

Kyndryl is working with a Middle Eastern bank to harness the power of its data to provide best-in-class experience and personalized offerings to its customers.

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Build a secure and resilient financial ecosystem

Faced with a time-consuming and manual process disaster recovery (DR) process, a major national stock exchange sought the right tool to automate its DR operations.

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Frequently asked questions

Your industry questions

 

As financial institutions move to multicloud environments to address concentration risk, they actually open up more risks associated with compliance and security and resiliency.

Addressing these risks is critical, and the SEC now requires financial institutions to report their compliance and security posture as part of their earnings statements.

To meet these requirements, financial institutions need to prioritize third-party risk management and end-to-end compliance across their ecosystem of partners.

Many financial services companies have invested heavily in front-office capabilities over the past few years, but they haven't prioritized all the back-office platforms and services that are needed to modernize. That creates a lot of technology debt, which creates more fixed costs versus variable costs in their budgets.

These older technologies are harder to integrate with new services so there's a need to modernize core systems and shift from fixed cost budgets to more variable cost budgets. The modern core systems are easier to integrate and enable business partners and their firms to accelerate innovation and speed to market.

 

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Turning AI ambition into trusted, enterprise scale outcomes


Canadian financial institutions are moving Artificial Intelligence from experimentation to enterprise deployment to improve efficiency, customer experience, and risk management, while staying accountable to strict regulatory and operational requirements.


Kyndryl helps banks operationalize AI across hybrid cloud, core banking platforms, and mission critical infrastructure, ensuring AI is scalable, resilient, and production ready. By grounding AI in trusted infrastructure, disciplined operations, and responsible execution, we help institutions turn AI ambition into measurable, sustainable outcomes.

Our experts, your challenges
Read the Q&A with Kyndryl expert, Akber Samji.

QHow is AI adoption changing in Canadian banking?

AAI is evolving from experimentation into an embedded, enterprise-wide capability across operations, risk, and customer journeys. Consistent with OSFI Guideline E 23, Canadian banks are increasingly treating AI as a core technology risk, requiring clear governance, accountability, and alignment with operational resilience expectations.

QWhat makes scaling AI difficult for financial institutions?

ALegacy platforms, fragmented data, and operational risk concerns often prevent AI initiatives from progressing beyond proof-of-concept stages. Under E 23, institutions must demonstrate control, resilience, and third party oversight throughout the full lifecycle of AI enabled systems, making infrastructure, observability, and disciplined operations essential to scaling AI safely.

QHow does Kyndryl help banks operationalize AI in line with E 23?

AKyndryl focuses on the infrastructure, platforms, and operating models that enable AI to be deployed as a controlled, enterprise grade capability. We help integrate AI into existing environments while supporting E 23 expectations for governance, operational resilience, third party risk, and ongoing technology oversight, helping ensure AI enabled services remain secure, reliable, and auditable as adoption expands.
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Akber Samji
Consult Partner
Financial Services
Kyndryl Canada
Akber Samji
Consult Partner
Financial Services,
Kyndryl Canada
Latest insights from banking experts
Data and AI
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Article | Sep 13, 2024 | Read time: 4 min