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A strategic guide for banking leaders

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Banking isn’t just big business
It’s now a technology business

Explore emerging banking trends and opportunities with practical strategies that balance innovation and responsible implementation.

Leaders face a distributed
(and increasingly) fragmented landscape

5%
Real-time payments

Just 5% of financial leaders are confident their organizations can handle real-time payments.



2/3
Outdated IT

Two-thirds of CEOs are concerned their IT is outdated or close to end-of-life.

1 in 4
Customer loyalty

1 in 4 households are considering switching bank and investment providers.

Strategic recommendations for decision-makers

Transformation

Transformation

Take a longer view on transformation centered on the future of customer experiences and composability.

Culture and governance

Culture and governance

Drive a concerted cultural shift with matching governance to enable an effective talent and technical pipeline.

Actionable insights with AI

Actionable insights with AI

Embrace a holistic data and observability strategy to provide faster, more actionable insights with automation and AI.

Unlock your inside edge with recommendations for banking