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Welcome to Kyndryl ID

What is Kyndryl ID?

Kyndryl ID is the customer identity and access management (CIAM) solution for external single sign-on (SSO). In essence, Kyndryl ID connects you, our customer, to Kyndryl’s services which empower you to modernize and manage your mission-critical technology.

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The one password difference

As an SSO offering, Kyndryl ID provides you with a single ID and password for accessing all the Kyndryl applications you rely on to power your business.

With frictionless, self-registration you are in control of your secure, personal data with the ability to update and manage your profile through each phase of the lifecycle.

Kyndryl ID also provides federation for partnering organizations.

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Security and Self-service

Kyndryl ID places you in control and empowers you to select the right level of security to fit your individual needs and comfort level.

With opt-in multi-factor authentication (MFA), you can balance security and usability. Through the enablement of MFA, you also gain access to self-service account management including forgotten password resets.

Kyndryl IDs are available to all Kyndryl customers, and accessible through the sign-on screen when accessing your Kyndryl applications or from your Kyndryl account representative.

Come see what a Kyndryl ID can do for your organization.  

Frequently asked questions (FAQs) for end users

In a web browser, go to https://login.kyndryl.com

  • Click Sign Up
  • Enter required fields and review Kyndryl ID Privacy Statement
  • Click Sign Up
  • Set up your security methods
  • Verify your email to activate your Kyndryl ID account

For more detailed instructions, access the Kyndryl ID self-registration guide.

Your Kyndryl ID:

  • Must be in a valid e-mail address format (i.e. name@domain.com)
  • Must be no longer than 100 characters and no shorter than 5 characters
  • Cannot contain an @ special character except to separate user and domain (i.e. name@domain.com is valid but n@me@domain.com is not)
  • Except for characters ‘ ` ~, no diacritical marks are supported
  • The period character (.) may not be used to start or end the part of an email address that precedes the @ symbol (known as the “local” part), nor can two or more periods be used consecutively
  • Unicode characters are not supported

Kyndryl ID strongly recommends 15 or more characters for enhanced security.

Password requirements:

  • At least 8 characters
  • A lowercase letter
  • An uppercase letter
  • A symbol
  • No parts of your username
  • Does not include your first name
  • Does not include your last name

Tips for creating a strong password:

  • Should be memorable to you but difficult for others to guess
  • Mixing upper and lowercase letters, numbers and special characters adds complexity
  • Avoid using obvious words (e.g. MyPassword2), proper names (e.g. Michael123), or pop culture icons (e.g. Superman1) as the root of your password

Note: If you use your company sign-in to log in, password requirements are defined by your company.

Your Kyndryl ID is in the form of an email address. If you experience difficulties accessing your Kyndryl ID account, contact Kyndryl-ID@kyndryl.com for assistance.

You may reset your password here by entering your username, click Next and click Forgot password?

Note: Self password reset will not work through the link if MFA was not previously set up. If you experience difficulties accessing your Kyndryl ID account, contact Kyndryl-ID@kyndryl.com for assistance.

Kyndryl ID does not require MFA enrollment, however, MFA is required for:

  • Self-service options (i.e. self-password reset)
  • Access applications that require MFA enrollment
  • Kyndryl strongly recommends you set up at least 2 security methods for enhanced security
  • To reset/update your MFA enrollments, log into your end user settings (https://login.kyndryl.com/enduser/settings).

Note: If you use your company sign-in to log in, you will not be able to enroll MFA with Kyndryl ID. MFA should be enrolled with your company’s login.

 

You can view and edit your personal contact details directly on your profile once you have registered.

Primary or secondary email address cannot be changed. Register for a new Kyndryl ID if your email address needs to be changed.

Note: If you use your company sign-in to log in, you will not be able to edit your personal information. This information will need to be updated with your company.

  • Sign into your end-user settings 
  • Click Edit on the top right corner of the box labeled Display Language
  • Select preferred language
  • Click Save

Note: If you use your company sign-in to log in, you will not be able to edit your display language.

Please ensure you are logging onto Kyndryl ID (https://login.kyndryl.com)

If you experience difficulties accessing your Kyndryl ID account, contact Kyndry-ID@kyndryl.com for assistance.

If you encounter the following errors/issues, contact Kyndryl-ID@kyndryl.com for assistance.

  • You no longer have access to the email account associated with your Kyndryl ID or feel that the security of that email account has been compromised
  • Unable to sign in
  • Unable to reset your password
  • Loss of device associated with the MFA you have setup in your account
  • MFA not functioning to authenticate
  • Account is locked out 

Note: Accounts auto-unlock after 1 hour

Try these steps:

  • Refresh the page
  • Clear the browser’s cache/cookies
  • Log into https://login.kyndryl.com
  • Open URL to the application URL you were trying to access 

Kyndryl ID works best on Chrome and Safari.

Please contact Kyndryl Privacy.

Note: Inactive accounts are automatically deleted after 36 months.

Contact Kyndryl ID Support

Monday - Friday
24 hours a day

Contact us

Read the Kyndryl ID privacy statement to learn how we safeguard your personal information.

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