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ISG names Kyndryl a Leader in Insurance ITO Services 2025

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Leading the future of intelligent insurance ITO

ISG names Kyndryl a Leader in Insurance ITO Services for 2025 for Kyndryl’s ability to modernize infrastructure, accelerate digital transformation, and advance AI-first operations for insurers worldwide.

Kyndryl is building the technology core of the AI-native insurer of the future

“Insurance enterprises continue to tackle legacy modernization, regulatory complexity and fragmented data ecosystems issues… In response, service providers are investing in AI-first strategies, agentic AI orchestration, and cloud-native engineering to deliver scalable, secure and composable platforms.”

“Leveraging Kyndryl Bridge, MFaaS, and domain-infused advisory, Kyndryl empowers insurers to modernize infrastructure, optimize costs, and accelerate digital transformation.”

“Kyndryl modernizes the entire insurance stack, from legacy mainframes to cloud-native platforms. Investments in modern data centers, next-gen mainframe services and application modernization enable disruption-free transitions, supporting both infrastructure and business transformation aligned with insurers’ strategic goals.”

— Sandhya Navage and Ashish Jhajharia, Lead Analysts, ISG

Resources

Aflac accelerates transformation with Kyndryl Bridge

With Kyndryl Bridge, Aflac improved service reliability, streamlined operations, and advanced its digital transformation.

Modernizing insurance on Kyndryl Cloud Uplift

A multinational insurance and wealth management company leveraged Kyndryl Cloud Uplift on Azure (formerly Skytap) to modernized their mission-critical systems.

Kyndryl Agentic AI framework

Kyndryl Agentic AI framework offers enterprise‑grade agentic AI for modernizing systems and supporting AI‑first, cloud‑native ITO transformations at scale.

Kyndryl is shaping the AI‑native insurer’s technology core