ISG names Kyndryl a Leader in Insurance ITO Services 2025
Leading the future of intelligent insurance ITO
ISG names Kyndryl a Leader in Insurance ITO Services for 2025 for Kyndryl’s ability to modernize infrastructure, accelerate digital transformation, and advance AI-first operations for insurers worldwide.
Kyndryl is building the technology core of the AI-native insurer of the future
“Insurance enterprises continue to tackle legacy modernization, regulatory complexity and fragmented data ecosystems issues… In response, service providers are investing in AI-first strategies, agentic AI orchestration, and cloud-native engineering to deliver scalable, secure and composable platforms.”
“Leveraging Kyndryl Bridge, MFaaS, and domain-infused advisory, Kyndryl empowers insurers to modernize infrastructure, optimize costs, and accelerate digital transformation.”
“Kyndryl modernizes the entire insurance stack, from legacy mainframes to cloud-native platforms. Investments in modern data centers, next-gen mainframe services and application modernization enable disruption-free transitions, supporting both infrastructure and business transformation aligned with insurers’ strategic goals.”
Strategic recommendations for decision makers
Modernize the digital core
Prioritize flexible infrastructure that supports rapid innovation and continuous improvement and provide the foundation for modernizing core systems without disruption.
Scale AI responsibly and strengthen workforce readiness
Drive data quality, federated learning, and explainable models to unlock transformation across claims, underwriting, and customer engagement. Help teams guide intelligent systems, shift work toward judgment‑driven tasks, and improve productivity and retention.
Reinvent operations through technology–business convergence
Leverage integrated technology and operations strategies that help enable faster product launches, scalable automation, and stronger policyholder experiences.
