Kyndryl Services available through the Texas Department of Information Resources (DIR)
Kyndryl is an approved vendor under the Texas Department of Information Resources (DIR) Cooperative Contracts Program. Texas state agencies, local governments, public education institutions, and other eligible entities can leverage contract DIR-CPO-6161and an established, streamlined purchasing vehicle to procure Kyndryl IT services.
Kyndryl provides enterprise technology consulting, implementation, and managed services designed to help organizations modernize infrastructure, improve operational resilience, and accelerate digital transformation.
Texas customers can procure services through the DIR program and benefit from Kyndryl’s deep expertise across government, transportation, public safety, higher education, and critical infrastructure sectors.
DIR Contract Number: DIR-CPO-6161
DIR Contract Page >
Learn more about the DIR Cooperative Contract Program >
Services available through DIR Contract DIR-CPO-6161
Under DIR Contract DIR-CPO-6161, Kyndryl provides deliverables-based information technology services to Texas state agencies, local governments, and eligible public sector entities.
2.2.1: Application Development, Maintenance, and Support, Technology Upgrade, Migration, and Transformation; and Enterprise Resource Planning (ERP)
A. Application Development is the development of new applications which may be mainframe, server, network-based, web-based or a combination and may require interfaces to existing applications. Application Maintenance and Support includes troubleshooting, modifying, maintaining, improving security, and enhancing legacy systems and applications which may be running in a production environment.
B. Technology upgrade, migration, and transformation may be accomplished by converting/migrating legacy applications to new technology, either with or without new business functionality. It may also include introducing new technology into the enterprise and managing any changes as a result of the introduction.
C. Transformation may include assessments of the current application portfolio, evaluation of the technology assets before beginning technology transformation and Business Case development for justification of an initiative. Part of the transformation journey may include planning, analysis, requirements development, proof of concept, deployment, implementation, integration, remediation, data migration, documentation, application programming and support services, and training support.
D. Return on investment (ROI), benchmarks, and milestones may also be appropriate to include in a transformation initiative.
E. Agile methodology may be considered if requesting agency approves the deliverables and /or milestones that align with the documented sprint schedule, methodology, and governance which defines the process of developing, communicating, implementing, monitoring, and approving the project phases.
F. ERP is an amalgamation of an organization’s information systems designed to automate and integrate a variety of functions, commonly referred to as “back office”, including financials, human resources and asset management. These systems are usually modularized and generally highly configurable. Business Process Reengineering (BPR), system or application changes, implementation, conversion services, and training are often included in an ERP initiative.
2.2.2: Business Intelligence (BI), Data Management, Analytics, and Automation, including Data Warehousing
A. BI enables an organization to perform in-depth analysis and includes, where required, data mining of detailed business data providing real and significant information to business users. BI may include an integrated group of operational and decision support applications and databases. BI makes use of tools designed to easily access data warehouse data. A data warehouse collects, organizes and makes data available for the purpose of analysis and gives organizations the ability to access and analyze information about its business. The function of the data warehouse is to consolidate and reconcile information from across disparate business units and IT systems and provide a context for reporting and analysis.
B. Road mapping for a data warehouse initiative may include assessment of technology and infrastructure, as-is documentation, business requirements gathering, use case development, and reporting requirements analysis.
C. This category includes solutioning data warehouse architectural design, data warehouse processes and sourcing, extraction, transformation, analytics, and loading of data sources; planning, assessment, product installation and tuning; prototype development, deployment, data cleansing, data mart development and support; data migration, integration with data mining; integration with business intelligence tools, artificial intelligence, and/or systems; data scrubbing; data transformation; training and knowledge transfer.
D. Data governance planning and implementation, and Business Analytics and Reporting (BAR) are also included in this category.
2.2.3: IT Assessments, Planning, Independent Verification and Validation (IV&V), and Market Research, Procurement Advisory, and Contract Implementation Services
This category includes, but is not limited to:
A. IT Assessments and Planning may include IT effectiveness, maturity, governance, and architecture. Strategic planning activities may include mission statement development, visioning and goals, objectives, and strategy development. Assessment of staff knowledge, skills and abilities, bandwidth, time and motion studies, and succession planning are included in this category. Strategic planning development and tactical planning may require the provision of actionable plans and roadmaps. Organization change management, enterprise architecture, cloud assessments, and network performance assessments are within scope as well.
B. Also included in this category are the independent verification and validation procedures that are used together for in-depth analysis of a product, service, or system for compliance with requirements as well as the independent oversight of software (or systems) development life cycle (SDLC) processes and specifications.
C. Market Research, Procurement Advisory, and Contract Implementation Services activities may include requirements gathering, facilitation activities, scoring criteria development, evaluation criteria development, negotiation guidance and assistance, and contract transition assistance.
i) Cost optimization including software license cost analysis;
ii) Financial planning and pricing structures;
iii) Market reviews/market research;
iv) Market engagement;
v) Transition/implementation assistance; and
vi) IT contract management assistance.
2.2.4: Project and Program Management
A. Project and Program management services include any or all the project management processes identified by the Project Management Institute (PMI) as published in the most recent edition of the PMBOK® Guide, including practice guides such as Agile and Managing Change in Organizations.
B. Examples of included services include utilizing the Customer’s tools and processes, using commercially available off-the-shelf tools, using Contract Holder’s own proprietary tools and processes to manage a project, and using the Texas Project Delivery Framework. Information about the framework tool can be found at the following url: https://prod.dir.texas.gov/project-delivery-framework (copy and paste not a link).
C. This category includes, but is not limited to:
i) Business case development;
ii) Statewide impact analysis;
iii) Cost to benefit analysis;
iv) Risk assessment;
v) Stakeholder management;
vi) Organizational change management;
vii) Strategic planning;
viii) Program assessment; and
ix) Agile development, training, coaching.
Statement of Work (SOW) Process
Services under DIR-CPO-6161 are typically delivered through a Statement of Work (SOW) process that defines the scope, timeline, and pricing for a specific engagement.
Learn more information on the DIR SOW process >
How to obtain pricing and place orders
Texas agencies and eligible customers can obtain services under this contract through the following process:
- Contact Kyndryl to discuss project requirements.
- Kyndryl will work with the customer to define scope and prepare a Statement of Work (SOW).
- The SOW will reference DIR Contract Number DIR-CPO-6161.
- Once approved, the customer may issue a purchase order referencing the DIR contract.
For assistance with procurement under this contract, please contact the Kyndryl DIR contract team listed below.
Contact information
For information about services available under this contract, please contact:
Kyndryl Public Sector Team
Katia.Saintfort-Russ@kyndryl.com
(863) 581-0468
Warranty and return policies
Warranty and service guarantees, where applicable, will be defined within the specific Statement of Work (SOW) for each engagement and will align with the terms and conditions established in DIR Contract DIR-CPO-6161.
About the DIR Cooperative Contract Program
The Texas Department of Information Resources Cooperative Contracts Program enables eligible public sector organizations to purchase technology products and services through pre-negotiated contracts that simplify procurement and accelerate project delivery.
