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The Progress Report Podcast

The Progress Report


A podcast brought to you by Kyndryl, your partner for continuous innovation.


Progress demands transformation. But in a digital-first world, with the velocity of change increasing every day, how do you know you're making the right kind of progress? How can you think big while juggling rising IT complexity, costs, and vulnerability?
 

Join our Chief Design Officer of Kyndryl Vital,  Sarah B. Nelson, and Vice President for Design, Insights and Innovation, Tom Rourke, as they sit down with thought leaders, technologists, and creative problem solvers. We’ll explore provocative ideas about to how to modernize IT for efficiency and growth, create differentiated experiences, secure a resilient business, and ensure you’re always ready for change.

See recent episodes

Recent episodes

 

 

Leading with trust: A CEO’s guide to driving customer service excellence

Season 4: Episode 7

In this episode, we delve into the journey of one leading CEO who has mastered the art of creating relentless customer experience excellence and shareholder value through trust-building.

Innovating for good: Tech's role in shaping a socially responsible future

Season 4: Episode 6

In this episode, our experts explore how technology is transforming corporate ESG programs, highlighting how it creates a synergy between social impact and business growth, all while keeping people at the core of their mission.

Beyond the pilot: How to successfully scale production-level generative AI projects

Season 4: Episode 5

In this episode, our experts discuss the future of generative AI in the telecom sector, the role of AI agents in network operations, and the critical need for ethical AI practices.


Partnerships with purpose: Empowering underserved communities in cybersecurity

Season 4: Episode 4

Our experts discuss their initiatives to promote a more accessible and inclusive cybersecurity community, highlighting the importance of mentorship, diverse talent, and corporate partnerships.


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About the hosts

Tom Rourke

Vice President for Design, Insights and Innovation, Kyndryl

Understanding and connecting to people’s needs and experiences has been a common thread throughout Tom’s career in financial services, technology, and education.

Tom is responsible for building out Kyndryl’s Design and Experience capabilities and eco-system as well as cultivating design and co-creation skills within the broader Kyndryl Consult population. Insights and Innovation are key to his role in helping build Kyndryl’s eminence in the market while establishing pervasive habits of innovation across our organization bringing unique value to our customers on their modernization journeys.

He is a consummate storyteller, a skill he uses to help colleagues grasp essential ideas and communicate in compelling and memorable ways.

A lifelong learner, he believes that all our experiences have value but that unlearning old habits can be every bit as important as acquiring new skills.

A champion for diversity and inclusion, he is an ally and mentor with a particular emphasis on gender and neurodiversity.

Sarah B. Nelson

Chief Design Officer, Kyndryl Vital

Sarah B. Nelson has been focused on the intersection of design, research, and technology for more than 25 years. In her current role as Chief Design Officer / Distinguished Designer at Kyndryl, Sarah oversees Kyndryl Vital, the designer-led, open and collaborative co-creation experience that helps customers and alliance partners solve their business challenges and create groundbreaking technology platforms.

Sarah is an advocate for empowering women in design and technology. She previously founded The Radical Visionary, a platform to support women in the creative industry with leadership training, retreats, coaching, and educational content. Sarah has spoken at key industry events including South by Southwest, UX Week, IA Conference (formerly IA Summit), and Mind the Product, covering topics such as design leadership, creative processes, design thinking, and workplace transformation through design.

Sarah is an enthusiastic painter and passionate surfer.