Business critical systems require ongoing, tailored support
We provide the support and service you need at each stage of your Kyndryl Cloud Uplift journey. All subscriptions include a Standard support plan.
Kyndryl Cloud Uplift also offers three levels of paid premium support — Developer, Enterprise, and Platinum — so you can choose the support level that suits your business needs.
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Submit a support ticket
Current customers can submit a support ticket in the portal. You’ll also find quick reference guides and how-tos on commonly asked support questions.
View product documentation
The Kyndryl Cloud Uplift user guide provides information about how to build, run, and access your virtual environments. It also contains information about sharing portals, automating VMs and environments, and managing your user account.
Learning academy
Ready to master Kyndryl Cloud Uplift? Our learning academy offers free video courses to help you learn the basics — and not-so-basics — including building, running, and managing virtual environments in Kyndryl Cloud Uplift.
Why choose Platinum support ?
Our top-tier support level includes a Technical Account Manager (TAM) who collaborates with your technical teams to optimize and support your business applications.
Improved risk management
When issues arise, leverage technical expertise and relationships within the organization to provide quick and effective solutions.
Reduction in time to recovery
Understand and mitigate risks associated with technology solutions, ensuring business continuity, and minimizing downtime.
Streamlined feature requests
TAMs actively participate in product roadmap discussions, ensuring customer feedback and concerns are incorporated, and solutions evolve to meet your needs.
Fewer support tickets
Get proactive monitoring of usage and performance, anticipating potential issues before they impact the business.
Optimized solution and best practices
TAMs help tailor Kyndryl Cloud Uplift to your specific business objectives, maximizing its value. They also share industry best practices and insights, to stay ahead of the curve and optimize technology investments.
Dedicated technical guidance
Develop a technical roadmap that delivers on your business value expectations and improves your operational efficiency within Kyndryl Cloud Uplift.