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CUSTOMER STORIES

Alpitour World and Kyndryl: Orchestrating IT modernization to drive business agility and innovation

customer spotlight

Dow reduces IT incidents by 93%

Dow leveraged the AI capabilities of Kyndryl Bridge to generate predictive analytics that helped them proactively reduce major incidents by 93% and IT incidents overall by 50%.

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Modernizing digital workplace operations

An international financial services company modernized endpoint monitoring to reduce costs, improve digital experience and reduce outages.
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Implementing a no-code contact center for citizen services

The Government of British Columbia implemented an Amazon Connect no-code contact center, improving citizen access to public services.
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Modernizing digital workplace operations for hybrid work

Belfius Bank modernized its digital workplace with direct Microsoft 365 access, improving employee collaboration and reducing disruptions in customer-facing services.
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Improving device reliability at scale

A European oil and gas producer implemented digital experience monitoring to identify and remediate device issues earlier, improving employee productivity.
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Improving employee experience with digital governance

A North American energy company implemented enterprise-wide digital experience governance, improving issue visibility and operational efficiency.
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Consolidating global IT to improve collaboration

WPP consolidated fragmented IT systems and modernized its digital workplace to reduce friction and improve collaboration across global teams.
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Scaling contact centers with cloud services

Chain IQ implemented a cloud contact center in three weeks, increasing system flexibility and accelerating customer onboarding across regions.
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Modernizing device management to improve reliability

Dow modernized device management to reduce system crashes, improve digital reliability and support productivity across its global workforce.
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Modernizing contact centers to improve citizen services

A state government agency modernized contact center systems, reducing wait times and improving agent efficiency and access to citizen services.
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Implementing IT service continuity for resilience

A global medical technology company implemented IT service continuity processes to strengthen disaster recovery and maintain uninterrupted operations.
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Transforming IT operations for independent business scale

Kantar separated IT systems from its parent, building a new infrastructure and operating model to improve agility and support independent growth.
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Modernizing DMV services to reduce wait times

Arizona Motor Vehicle Division rebuilt core systems on cloud platforms, reducing wait times and expanding online and self‑service transactions statewide.

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