Design workflows people will trust
Redesign how people, AI agents and systems work together before automation scales
Design the workflow before you scale AI
Kyndryl helps organizations redesign mission-critical workflows around what people, AI agents and enterprise systems each do best — defining how work gets done, decisions are made and control is maintained before AI scales.
Reveal workflow reality
Go beyond process maps to uncover decisions, handoffs, exceptions, trust points and workarounds that shape how work actually gets done.
Define the human-agent operating model
Define roles, decision rights, accountability, escalation paths and human oversight across people, AI agents and systems.
Design for trust and adoption
Build clarity, control, into the workflow so people understand when to act, approve, override or escalate.
Explore the latest in AI workflows
Enhancing student experience with co-created AI assistant
See how human-centered design helped UCLA co-create an AI assistant around real student needs, experiences and workflows.
How Kaiser Permanente uses AI to reduce clinician burnout
Discover how AI can support clinicians, reduce administrative burden and redesign work for better human experiences.
Designing for human-AI symbiosis
Explore how to design workflows where your workforce and AI agents work together to enhance their combined strengths.
