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Reimagining retail operations and experiences with Kyndryl at NRF 2026

Experience how Kyndryl helps retailers unify operations and respond in real time to every micro-moment.
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Unlock your Inside Edge for retail

From mobile engagement and warehouse efficiency to empowering associates and streamlining employee support, we bring generative AI and data together to power smarter decisions across the business.

Discover how to meet rising customer expectations and improve margins with a more connected, responsive approach to retail.

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Big ideas session

The future shopper in the Agentic era with Kyndryl and VML

Speakers:

Jessica Saperstein, Executive, VP and Consult Partner, North America Lead, Kyndryl Vital
Brian Yamada, Chief Innovation & Tech Transformation Officer, VML 
 

In this session, Kyndryl and VML revealed how AI reshapes discovery and purchase. Drawing on fresh insights from Future Shopper 2025, they showcased how Kyndryl is powering smarter data and operations to deliver seamless, trusted and truly unforgettable customer experiences.

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Lunch and learn session

Kyndryl NRF lunch with Microsoft and Vusion Group

Speakers:

Jim Norred, Chief Commercial Officer for North America at Vusion Group and Shanthi Rajagopalan, Global Head of Strategy for Retail & Consumer Goods at Microsoft

Kyndryl and Vusion Group wowed the audience by transforming stores into smart, connected spaces. The Vusion Live demo, powered by Microsoft Azure, unified IoT and retail data for real-time insights, automated actions and smarter shelf decisions to show the future of retail in action.

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Lunch and learn session

Buying signals to final sale: The responsible  agentic AI framework shaping autonomous retail

Kyndryl’s interactive demo of the Agentic AI Framework captivated attendees with real-time customer segmentation, auto-built campaigns and boosted conversions on Google Cloud. Built with responsible AI, it showcased secure, adaptive, enterprise-ready intelligence,the next now in unified commerce.

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Explore our retail page

Kyndryl empowers retailers to tackle today's industry challenges and deliver a unified and differentiated customer experience.
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Featured Content

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Navigating your readiness tipping point

Retailers face tech, cost and talent challenges; 2026 focus shifts to operational basics, AI adoption and unified omnichannel strategies.

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AI-led retail transformation

Kyndryl’s paper shows how retailers can shift from isolated AI pilots to making AI the core of business, unifying data and operations.

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Journey toward AI-native

In this paper, we’ll cover what an AI-native enterprise means, what’s changing for businesses (and what’s not), the journey toward AI-native and how Kyndryl’s Agentic AI Framework can help organizations achieve accelerated outcomes. 

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AI strategy assessment


How does your AI strategy stack up? Take our AI assessment today and discover how your organization compares with industry benchmarks.

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Not able to join us at NRF this year?

That's ok, you can still schedule a virtual consultation with a Kyndryl expert at no cost. 

Book a consultation