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NRF 2025

January 11 - 14, 2025
New York City, NY

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Kyndryl is a Platinum Sponsor of NRF 2025

NRF 2025: Retail’s Big Show is the largest retail industry event of the year. Held annually in New York City, it’s where retailers network, collaborate, learn about future industry trends, and experience the latest technology. This year’s event focuses on the AI revolution and game changing innovations in the sector. 

Kyndryl Booth Experience Booth #5575 Level 3

Visit our booth to immerse yourself in our interactive simulations and learn about how Kyndryl is enabling experiential commerce for retailers. Connect with our experts to create a personalized customer experience, unify the employee experience, and prepare for AI innovations.

Featured session

Staying One Step Ahead

When: Sunday, January 12, 2025 | 10:15AM
Speakers: Kayla Broussard, U.S. Chief Technology Officer - Consumer & Travel Market at Kyndryl and Declan Forde, Head of Customer Service at Wawa
 

Join Kyndryl Consumer & Travel CTO Kayla Broussard and Wawa Executive Declan Forde as they discuss how Wawa is delivering customer and frontline worker experiences that help differentiate them from other industry peers. With a major growth initiative in place, Declan shares his insights on how Wawa is leaning on technology to create game-changing experiences that fuel their organizational growth. 
 

Learn how to leverage technology to create game-changing experiences to gain market share and customer loyalty.

 
Featured session

Microsoft-Dell HCI Azure Stack Lunch and Learn

When: Sunday, January 12, 2025 | 11:30 AM - 1:00 PM ET
Where: Jacob Javits Convention Center
Meeting Room #1E05
New York, NY USA 

 

Today’s shopper requires an enhanced and personalized in-store experience that meets their individual preferences. Retailers rely heavily on new and emerging technology at the store level to drive customer engagement and deliver customer care services. Retail enterprises must keep up with modern demands and trends and be able to build and deploy new customer experience enhancements.

Kyndryl’s Distributed Cloud for Microsoft Azure with Dell HCI enables retailers to extend the Azure platform to small on-premises clusters to run storefront technologies and allows for faster app deployment across the store network

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Featured session

Using GenAI to Improve Sales Interactions

When: Monday, January 13, 2025 | 11:30 AM - 1:00 PM  ET
Where: Jacob Javits Convention Center
Meeting Room #1E05
New York, NY USA

 

Now you’re talking my language – how one retailer is using GenAI to improve sales interactions.
 

GenAI continues to be at the forefront of today’s tech trends. However, not everyone knows how to optimally use it to achive your business outcomes.  Join us for this exclusive lunch session to learn how one of the nation’s largest cellular services providers is using GenAI to improve customer interactions. Take part in an interactive demonstration that showcases how this organization analyzes sales interactions in real time  to provide sales associates with relevant customer recommendations. Learn how the tool also creates post-interaction coaching reports designed to help the associates improve future customer engagements.

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Featured content
Personalized retail experiences in real time

Create connected, location aware experiences for customers while driving efficient service management capabilities.
 

Guide cutomers to specific stores and provide real time discounts, creating more personalized and engaging shopping experience.

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Dynamic Digital Signage for data driven decisions

By effectively using customer data to power automation and AI our Dynamic Digital Signage solution will optimize customer engagement, increase revenue, improve loyalty and drive seamless omnichannel experience.

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Enhancing customer service and reducing waste with dynamic in-store pricing

A global convenience store chain, with more than 10,000 stores in the US, decided to test dynamic pricing through electronic shelf labeling (ESL) technology. Its goals were to enhance customer experience, protect profit margins, improve inventory controls, reduce waste, minimize their carbon footprint and enable staff to focus on serve the customer.

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Not able to join us at NRF this year?

That's ok, you can still schedule a virtual consultation with a Kyndryl expert at no cost. 

Book a consultation