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Government

Department of Motor Vehicles Services

Elevate your DMV experience with our seamless, modern solutions

What we do

Modernize and optimize the DMV experience

DMV Max is a cloud-based, government-owned system of record that is built on microservices for speed, flexibility, and scale. Streamline operations, empower staff with intuitive workflows, and deliver faster, more efficient services to citizens.

Kyndryl brings 20+ years of DMV expertise to help agencies with end-to-end modernization. Through integrated solutions and strategic alliances, we help enable digital, self-service experiences that improve efficiency and enhance citizen satisfaction.

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how kyndryl helps

Kyndryl DMV solutions

DMV Vehicle Services

DMV Vehicle Services includes two modules:

  • A system of record that enhances vehicle operations with centralized data and intuitive workflows
  • A web portal that helps citizens to complete registrations, titles, and records online for more accessible service delivery
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DMV Driver Services

DMV Driver Services includes two modules:

  • A driver system of record that streamlines workflows, enhances security, and supports modern services like mobile IDs
  • A web portal that supports citizens requesting permits and completing renewals and other services online for faster, more convenient experience
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DMV Field Office Services

DMV Field Office Services replaces manual cash handling with automated kiosks and end-to-end processing that helps reduce wait times, eliminate reconciliations, and improve efficiency and the in-office experience for citizens and staff.

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DMV Back Office Enablement Services

DMV Back Office Enablement Services includes distinct modules:

  1. A call center with multichannel citizen support, ServiceNow for streamlining IT workflows, and for automating mail processing
  2. Fuel Tax Reporting helps improve compliance and analytics while enhancing efficiency and service delivery across operations
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Why work with us?

Modernize core DMV operations
Streamlines workflows, centralizes data, and helps enable digital transactions to improve efficiency and deliver faster, more responsive DMV services.
Enhance the citizen experience
Empowers citizens with seamless self-service options online and reduces in-office visits, improving accessibility, speed, and satisfaction.

Government owned solutions
Maintains ownership and control of your system and leverages modern architecture and integrated capabilities to adapt and scale with evolving needs.

Customer stories
Real customers. Real results.
Arizona Department of Transportation
Arizona Department of Transportation

Arizona Department of Transportation wanted an improved customer experience that was fast, efficient, and friendly. Collaborating with Kyndryl helped them streamline every process, eliminating bottlenecks and blockers.
North Carolina DMV
North Carolina Division of Motor Vehicles

Kyndryl is leveraging Microsoft Azure to help the NCDMV reduce wait times and deliver expanded digital DMV services statewide.
Virginia Department of Motor Vehicles
Virginia Department of Motor Vehicles

Kyndryl helps modernize the Virginia DMV’s IT systems to better support daily transactions and improve their overall customer experience.

Interested in advancing CIO-led DMV innovation?

Connect with us to collaborate, share insights, and shape the future of DMV services.

Request a consultation