how we helped
Improves clinician productivity and efficiency in treating patients.
Improves the patient and family experience with timely care.
Optimize the workflow
Increases the capacity of the health system to deliver care to the community.
Help on demand
Implemented a specialized Clinical Command Center, IT service desk with 24/7/365 response, onsite hospital support, and an “easy button” for immediate incident response.
The modernized system is built on a service management platform and a new Configuration Management Database (CMDB), providing upgraded observability, monitoring, event correlation, and routing systems.
The database will be tied to a service management auto-ticketing platform to improve processes and ensure seamless workflows.
Surfacing actionable insights will proactively monitor and predict hardware failures before they happen.
Faster incident remediation
Actionable insights will help remediate incidents and provide recommendations on when devices need upgrading or are missing patches more proactively.
Automation helps optimize IT Management, reduce errors, and improve cost model.
Kyndryl is working with a large healthcare provider to migrate critical workloads, including its Electronic Health Record (EHR) to the cloud to improve productivity and enable more coordinated and efficient patient care.
A large healthcare organization needed Kyndryl’s help to advance its cyber resilience position to protect its patient data.