AOur government needs to accelerate providing meaningful citizen services. Expectations of self-service and secure digital capabilities are at the forefront of citizens’ minds and the economic and geopolitical realities that our nation faces includes things like how soldiers need real-time insights delivered almost immediately through a comprehensive data and AI strategy. These challenges need to be addressed in an incredibly efficient and productive manner to deliver the mission critical capabilities industry leaders expect to compete in today’s markets.

AIt is critical that a pragmatic approach be applied when looking to modernize legacy systems. There is no "one size fits all" approach, so taking a holistic approach and leveraging an agile methodology to get incremental benefits regularly is critical.

Organizational change management is a key element of modernizing legacy systems, particularly where it’s not about updating the technology, and instead is about reinventing the processes to meet today’s needs.

AModernizing technology and processes may require legislative changes – and that takes widespread bipartisan support. Furthermore, every city, county, and state will have unique challenges that require support from both federal and local governments.