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GOVERNMENT

Improve citizen experiences and outcomes

Government

Support critical services for UK citizens

Government

Support critical services
for UK citizens

The Arizona Motor Vehicle Division (AZ MVD) envisioned a customer experience that delivers fast, efficient, and friendly service in-person or online while also providing a rewarding place to work for its employees. The agency needed a partner to help them modernize systems, technology, processes, and networks.

how we helped

01
Managed and supported network infrastructure.

Host and run critical services

Support the UK’s public sector and Defra’s strategic aims to achieve a cleaner, greener country and to drive better outcomes for citizens.

Manage Defra’s critical services

Support Defra’s core network infrastructure used to host and run their critical services and benefit all UK citizens.

02
Provided the expertise and knowledge with technologies to prepare for the next wave of cloud adoption.

Network and edge experience

5G-enabled edge and software-defined networking helps improve application performance and operational efficiency.

Modernisation journey

Reduce network risk and manage technical debt as Defra modernises its systems and continues its cloud adoption journey. 

03
Delivered improved customer experiences and positive outcomes.

Balance cost efficiency and service quality

Digitally transform and adopt new multi-cloud hybrid infrastructure and platforms that are critical for success.

Sustain business continuity

Provide service security and stability in legacy infrastructure environments and connectivity.

Go deeper with our government industry resources
Constituent experience
Arizona counties and Kyndryl strengthen community re‑entry services
News | July 2026
Constituent experience
Unifying digital experiences and ongoing innovation in citizen services
Customer story | Government
Customer use cases
Read more about our government customers
Accelerate and de-risk modernisation for UK citizens
Accelerate and de-risk modernisation for UK citizens

Kyndryl signed an agreement with HMRC to manage its mainframe services and undertake discovery work to help prepare it for cloud migration and modernisation.

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Less paper, more security and insights
Less paper, more security and insights

Kyndryl is helping a large university increase security and resiliency by digitising more than 2 million pages of paper-based student records.

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