how we helped
Modern cloud architecture
The database and application re-architecture was developed on Microsoft Azure Cloud and is supported through an Amazon Connect call center and ServiceNow®.
Virtual customer service
Offices can engage virtual customer service staff across the state when visits to a particular office are spiking.
Advanced workstations, streamlined kiosks, and assisted self-service have reduced customer wait times.
Customers are served more efficiently with modernized scheduling and queuing, digital signage, and an open floor plan.
Employees can focus on customers rather than frustrating processes, increasing overall satisfaction.
A customer-centric account portal allows customers to log in to see all their information in one place.
Online payments that previously took a minute or more are now processed in just 2 seconds over an AZ MVD high-speed secured internet line.
Kyndryl worked collaboratively with an underserved school system that struggled to provide digital equity for its students in the face of a natural disaster and pandemic.
Kyndryl is helping a large university increase security and resiliency by digitizing more than 2 million pages of paper-based student records.