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Enhanced support aims to increase operational excellence and improve efficiencies and system quality

TOKYO, July 6, 2022 – Kyndryl (NYSE: KD), the world’s largest IT infrastructure services provider, today announced an enhanced operational support service to help customers using Amazon Web Services (AWS) in Japan simplify management of their cloud environments. Kyndryl and AWS announced a strategic partnership globally in February 2022. The partnership will support to promote the use of AWS and strongly support the cloud journey of customers to accelerate their digital transformation.

The launch of Kyndryl’s Cloud Support Service Silver builds on Kyndryl’s global strategic partnership with AWS and the recent launch of a simple and low-cost Bronze Service to support routine IT issues and address inquiries in Japanese.

The Silver Service provides operational support such as creating, activating, terminating, and taking backups of service resources on the AWS Management Console. The service also provides support for changing network settings. Underpinning this expanded service is Kyndryl’s years of experience supporting corporate hybrid cloud environments.

“Our ability to freely explore and unleash the combined benefits of AWS cloud services with Kyndryl’s deep industry-specific managed services and expertise will provide an unprecedented level of knowledge and innovation,” said Takashi Uesaka, President of Kyndryl Japan. “Kyndryl’s engineers have extensive skills and a wealth of knowledge to deliver additional value to our customers. Going forward, we will continue to expand our support services for cloud environments to respond in detail to customer needs, from simple and low-cost services to advanced services such as cloud environment operation and advisory support. We will help to improve the operational efficiency and system quality of our customers' systems and support the acceleration of their digital transformation journey.”

About Kyndryl
Kyndryl (NYSE: KD) is the world’s largest IT infrastructure services provider. The company designs, builds, manages, and modernizes the complex, mission-critical information systems that the world depends on every day. Kyndryl’s more than 90,000 employees serve over 4,000 customers in more than 60 countries around the world, including 75 percent of the Fortune 100. For more information, visit