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Kyndryl Service Integration and Management Services

Orchestrating your partner ecosystem to unlock shared value and business outcomes.

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What we do
Simplify your IT services with Kyndryl SIAM

Kyndryl SIAM delivers a unified operating model that operates as an extension of the customer, orchestrating multiple service providers as a single ecosystem. The operating model aligns IT services with business priorities through robust governance, proactive orchestration, and end-to-end visibility. It leverages SIAM and ITIL frameworks enhanced with AI to simplify delivery, reduce complexity, and drive accountability and transparency.

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how we help

Advise

Evaluates the current multi-provider environment across traditional and hybrid multi-cloud environments, assessing service management maturity, governance, operating model and tooling ecosystem to identify gaps, risks, and improvement opportunities.

Implement

Focuses on moving from the current operating model to a fully integrated multi-provider environment with defined processes, roles, tooling, and governance. Provides a smooth shift to the target SIAM model and helps minimize business disruption.

Operate

Drives ongoing governance, performance management, and end-to-end collaboration across all service providers. Provides seamless service delivery and focuses on continuous improvement, proactive issue prevention, and value realization throughout the multi-supplier ecosystem.

Why Kyndryl?

Global SIAM delivery strength

Strong global footprint and mature delivery centers to help manage large, complex SIAM engagements spanning multiple geographies.

Expertise and skills

Extensive experience in orchestrating large-scale, multi-supplier service environments for customers across multiple industries.

Flexible, business-aligned SIAM model

Flexible and customizable SIAM model aligns IT services with business objectives.  

Elevating service with AI

Leverages agentic AI and intelligent automation to enable predictive operations, cross-supplier colloboration, and outcome-driven service excellence.

Resources
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Kyndryl named a Leader in IDC MarketScape Worldwide Hybrid IT Consulting and Integration Services 2025
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Kyndryl accelerates Kantar's digital transformation

 
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When tech debt reaches a tipping point – and how to manage it


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You have questions. We have answers.

An Information Technology Infrastructure Library (ITIL) provides the best practices for IT service management. SIAM focuses on coordinating multiple suppliers to deliver seamless services.

SIAM helps organizations reduce complexity, improve transparency, enhance service quality, and manage risks in multi-supplier environments.

A SIAM operating model defines roles, responsibilities, processes, and governance structures to coordinate multiple service providers effectively.

  • Business layer: Aligns IT services with business needs
  • Integration layer: Coordinates services across suppliers
  • Supplier layer: Supports individual service providers delivering specific services

SIAM provides end-to-end visibility, standardized processes, performance monitoring, and proactive issue resolution

  • Improves service quality and consistency
  • Enhances supplier collaboration and accountability
  • Delivers real-time insights and reporting
  • Reduces operational risks and costs 

Get a 30-minute, no-cost consultation

For more information on how our SIAM services can support your organization, enhance multi-provider performance, and drive operational excellence, please contact us.

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