ISG names Kyndryl a U.S. Leader in Managed Cloud Services for SAP ERP
Modernization that delivers real value
Kyndryl delivers integrated multicloud via Consult, Bridge, and Vital combining hyperscaler alliances and SAP‑certified governance to accelerate value
Why ISG recognizes Kyndryl in
Managed Cloud Services for SAP ERP
“Kyndryl’s legacy in infrastructure managed services, automation-driven SAP cloud operations, strong hyperscaler alliances and platform-agnostic model, help enterprises modernize and maintain resilient, high-performance SAP environments.”
Strategic recommendations for decision makers
Managed Cloud Services for SAP ERP: Industrialize resilience and governance
Establish a standardized, automation first SAP cloud run model that prioritizes availability, security, and audit readiness across hybrid and hyperscaler environments. Embed policy as code, routinely tested HA/DR playbooks, and end to end observability to reduce operational risk while enabling consistent upgrades, patching, and cost control across complex SAP estates.
Clean core transformation: Modernize without destabilizing operations
Adopt a selective, risk aligned transformation approach that preserves operational continuity while preparing for S/4HANA. Minimize custom code in the ERP core and shift innovation to upgrade safe extensions on SAP Business Technology Platform (BTP), supported by automated code remediation, regression testing, and governed change management to safely absorb quarterly releases.
Prioritize AI where it delivers immediate, low risk value — in delivery and run
Use AI to accelerate code remediation, automated testing, incident triage, and root cause analysis, while maintaining human in the loop controls, explainability, and rollback mechanisms. Scale autonomy only where governance, data safety, and measurable outcomes are proven.
