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Banking and Financial Markets

Kyndryl fuels Grameen’s digital transformation

Banking and Financial Markets

Kyndryl fuels Grameen’s digital transformation

CreditAccess Grameen Limited is a leading Indian microfinance institution focused on providing microloans to women in mostly rural areas. The company struggled with demand and experienced extensive delays and needed to modernize their IT operations and support future growth.

how we helped

01
Kyndryl and CA Grameen and established a single, integrated team to manage operations and support the digital transformation.

Core platform

Selected Temenos for its ability to define the digital loan processing workflows.

Scalable

Enabled the virtual infrastructure to quickly expand and contract based on workload thresholds.

02
The team helped make CA Grameen’s future ready by expanding the network bandwidth to 10 gigabits per second and building an enterprise service bus (ESB) to integrate data on CA Grameen's wireless network.

Maneuverability

Enabled the movement of large amounts of application data within the banking platform as the business continued to grow.

Data integration

Leveraged an ESB to integrate data and run loan-related applications in thousands of branch offices and in the field .

Disaster recovery

Enabled an as needed shift in production operations to help maintain the resiliency essential to daily field operations .

03
Kyndryl helped enable CA Grameen to grow and over five years digitized loan processing steadily supported a doubling of CA Grameen's business.

Reaching more customers

Generated a 90% increase in new accounts from 2021–2023

Enabling more loans

Managed 2.1 million new loans since transformation began.

Galvanized

Processed 90,000-100,000 loan applications per day.

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