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CHIME24 Fall Forum

November 4-8, 2024
Marriott Marquis San Diego Marina,
San Diego, CA

Join Kyndryl at CHIME24 Fall Forum

Kyndryl at CHIME24 Fall Forum

We are thrilled to announce that Kyndryl will be at the CHIME24 Fall Forum, where leaders from across the healthcare landscape will gather to redefine what it means to lead in an ever-evolving industry.  We are excited to participate in this event and look forward to discussing some of the most pressing healthcare IT challenges.

female patient with child chats to the doctor
Featured session
IT as a member of the care team – improving experience and results

 

When: Wednesday, November 6, 2024 | 2:45 PM -  3:30 PM 
Speakers: Marya Ford, AVP Clinical Applications , Medstar Health
Gretchen Jakway, Clinical Experience Leader, Kyndryl
 

Medstar Health is deriving more value from their IT managed service provider.  With a patient-centered approach, Medstar and Kyndryl have partnered to improve IT service delivery by better aligning technology to clinical needs. Kyndryl has embedded a Clinical Experience Leader (CEL) to translate needs and requirements.  
 

Learn how Medstar and Kyndryl leverage the CEL to: 

  • Champion Medstar’s mission and ensure both service delivery and IT are equipped and focused on the ultimate beneficiary – the patient. 
  • Gather requirements and ensure connection between site clinical support needs and the multi-disciplinary IT teams to improve the caregiver experience.
  • Take ownership of process documentation and communicate to enhance the use of support tools. 
  • Target areas that are hindering efficient workflows for IT support staff and facilitate innovative solutions. 
  • Drive the use of data collection about tickets to improve the quality of routing assignments and resolution.
  • Help to foster collaboration between clinical IT application teams and service delivery to promote a One-Team approach.
Speakers at CHIME 2024

Marya Ford, AVP Clinical Applications , Medstar Health

Gretchen Jakway, Clinical Experience Leader, Kyndryl

Not attending CHIME Fall Forum 2024?

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