Healthcare Payer
    
    Deliver improved member
and provider experiences
and outcomes
    and provider experiences
and outcomes
Help payer organizations become more secure,
scalable, and interoperable
   scalable, and interoperable
Overview
      Kyndryl enables healthcare payer organizations to optimize efficiencies and improve the experience for both members and providers. We help streamline operations, minimize healthcare costs, and ensure the security of member data. 
      Ensure long-term stability and minimize operational inefficiencies
      
      
     Improve efficiency with AI to give staff more time to focus on high-value tasks
      
      
     Safeguard member information with cyber resilient systems 
      
      
     Healthcare Payer
				Deliver improved member 
and provider experiences and outcomes
				and provider experiences and outcomes
Help payer organizations become more secure, scalable, and interoperable 
				Kyndryl enables healthcare payer organizations to optimize efficiencies and improve the experience for both members and providers. We help streamline operations, minimize healthcare costs, and ensure the security of member data.  
					
                03
                
                    things
to know
		to know
01
            
            65%
            Between 1 and 65% of healthcare payers cited legacy technology as a key problem limiting scalability and flexibility.
            Source: Bain & Company
		02
            
            $150 billion 
            AI adoption is reshaping health insurance administration with potential U.S. healthcare savings of $150 billion annually by 2026.
            Source: Thatch AI
		03
            
            92%
            In 2024, 92% of healthcare organizations experienced at least one cyberattack compared with 88% in 2023. 
            Source: Healthcare Dive
		industry experts
Our experts, your challenges
		Read the Q&A with Giao Carrico, VP Kyndryl Consult, Healthcare and Government 
		QHow can healthcare payers prepare for future trends and challenges in the industry?
										AHealthcare payers are navigating a rapidly evolving landscape driven by rising costs, consumer-centric healthcare, and advanced technology that needs to meet regulatory compliance and security.  To stay ahead, payers must modernize their IT infrastructure and leverage AI to enhance efficiency and improve care delivery.  Adopting cloud-based solutions will enhance scalability, security, and interoperability across the healthcare ecosystem, all while balancing costs.
									
								QWhat strategies can healthcare payers adopt to optimize their workforce and reduce labor costs?
										ABy incorporating AI-driven analytics to streamline operations, payers can use predictive analytics to forecast workforce needs and automate routine tasks.  This allows staff to focus on higher-value tasks and enhance productivity while reducing labor costs.  Payers can also optimize their Electronic Health Records (EHR) systems to improve operational efficiencies.  
									
								QHow can healthcare payers drive more value from acquisitions while ensuring a seamless integration process?
										ASuccessful integration requires modern, scalable IT systems that support interoperability and data-sharing across acquired entities.  Leveraging cloud-based platforms and AI-driven analytics helps support a smooth transition, accelerates value realization, and enhances operational efficiencies post-merger.
									
 
								QHow can healthcare payers improve patient outcomes and the overall member experience?
										ABy leveraging a 360-degree view of patient data, combined with AI-driven analytics, payers can personalize member interactions, streamline payment processes, and proactively address health risks. Implementing a value-based care model that aligns incentives with better outcomes can drive improved quality of care for the member while also managing costs.
									
 
								Giao Carrico
								VP, Healthcare and Government Kyndryl
							Giao Carrico
VP, Healthcare and Government
Kyndryl
			VP, Healthcare and Government
Kyndryl