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Healthcare Payer
Deliver improved member
and provider experiences and outcomes
Help payer organizations become more secure,
scalable, and interoperable
Overview
Kyndryl enables healthcare payer organizations to optimize efficiencies and improve the experience for both members and providers. We help streamline operations, minimize healthcare costs, and ensure the security of member data.
Ensure long-term stability and minimize operational inefficiencies
Kyndryl helped a large healthcare payer organization manage their core infrastructure that supported over 100 million members.
Improve efficiency with AI to give staff more time to focus on high-value tasks
Kyndryl worked with a large payer organization and helped reduce manual processes and improved their ability to identify leakage, fraud, waste, and abuse.
Safeguard member information with cyber resilient systems
A large healthcare payer organization needed Kyndryl’s help to advance its cyber resilience and protect its members’ data.
Healthcare Payer
Deliver improved member
and provider experiences and outcomes
Help payer organizations become more secure, scalable, and interoperable
Kyndryl enables healthcare payer organizations to optimize efficiencies and improve the experience for both members and providers. We help streamline operations, minimize healthcare costs, and ensure the security of member data.
Healthcare Payer
Ensure long-term stability and minimize operational inefficiencies
Kyndryl helped a large healthcare payer organization manage their core infrastructure that supported over 100 million members.
Healthcare Payer
Improve efficiency with AI to give staff more time to focus on high-value tasks
Kyndryl worked with a large payer organization and helped reduce manual processes and improved their ability to identify leakage, fraud, waste, and abuse.
Healthcare Payer
Safeguard member information with cyber resilient systems
A large healthcare payer organization needed Kyndryl’s help to advance its cyber resilience and protect its members’ data.
03 things
to know
01
65%
Between 1 and 65% of healthcare payers cited legacy technology as a key problem limiting scalability and flexibility.
02
$150 billion
AI adoption is reshaping health insurance administration with potential U.S. healthcare savings of $150 billion annually by 2026.
Source: Thatch AI
03
92%
In 2024, 92% of healthcare organizations experienced at least one cyberattack compared with 88% in 2023.

industry experts

Our experts, your challenges
Read the Q&A with Giao Carrico, VP Kyndryl Consult, Healthcare and Government

QHow can healthcare payers prepare for future trends and challenges in the industry?

AHealthcare payers are navigating a rapidly evolving landscape driven by rising costs, consumer-centric healthcare, and advanced technology that needs to meet regulatory compliance and security. To stay ahead, payors must modernize their IT infrastructure and leverage AI to enhance efficiency and improve care delivery. Adopting cloud-based solutions will enhance scalability, security, and interoperability across the healthcare ecosystem, all while balancing costs.

QWhat strategies can healthcare payers adopt to optimize their workforce and reduce labor costs?

ABy incorporating AI-driven analytics to streamline operations, payors can use predictive analytics to forecast workforce needs and automate routine tasks. This allows staff to focus on higher-value tasks and enhance productivity while reducing labor costs. Payors can also optimize their Electronic Health Records (EHR) systems to improve operational efficiencies.

QHow can healthcare payers drive more value from acquisitions while ensuring a seamless integration process?

ASuccessful integration requires modern, scalable IT systems that support interoperability and data-sharing across acquired entities. Leveraging cloud-based platforms and AI-driven analytics helps support a smooth transition, accelerates value realization, and enhances operational efficiencies post-merger.

QHow can healthcare payers improve patient outcomes and the overall member experience?

ABy leveraging a 360-degree view of patient data, combined with AI-driven analytics, payers can personalize member interactions, streamline payment processes, and proactively address health risks. Implementing a value-based care model that aligns incentives with better outcomes can drive improved quality of care for the member while also managing costs.
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Giao Carrico
VP, Healthcare and Government Kyndryl
Giao Carrico
VP, Healthcare and Government
Kyndryl
Trends and Insights


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