Skip to main content

A strategic guide for banking leaders

Download the guide

Banking isn’t just big business
It’s now a technology business

Explore emerging banking trends and opportunities with practical strategies that balance innovation and responsible implementation.

Leaders face a distributed
(and increasingly) fragmented landscape

5%
Real-time payments

Just 5% of financial leaders are confident their organizations can handle real-time payments.



2/3
Outdated IT

Two-thirds of CEOs are concerned their IT is outdated or close to end-of-life.

1 in 4
Customer loyalty

1 in 4 households are considering switching bank and investment providers.

Strategic recommendations for decision-makers

Transformation

Transformation

Take a longer view on transformation centered on the future of customer experiences and composability.

Culture and governance

Culture and governance

Drive a concerted cultural shift with matching governance to enable an effective talent and technical pipeline.

Actionable insights with AI

Actionable insights with AI

Embrace a holistic data and observability strategy to provide faster, more actionable insights with automation and AI.

Resources

Agentic AI is transforming the banking industry

Explore the advantages of AI-powered intelligent banking with advanced analytics, seamless operations, boosted security and compliance and enhanced customer experiences.

Leverage AI and modernize with Inside Edge

Inside Edge offers expert perspectives on technology, innovation, and business transformation, helping organisations be future-ready.

Digital transformation through a modernised hybrid cloud platform

Discover how a leading European bank partnered with Kyndryl to modernise IT infrastructure, boost agility, and drive secure digital transformation at scale.

A strategic guide for banking leaders Unlock Your Inside EdgeTM