Our approach
The Kyndryl Agentic AI Framework combines our unique customer engagement methodology, proprietary capabilities and IP,
human-centered experience design, and change management to maximize impact and adoption.
Our capabilities
The framework in action
Customer insight to impact
A leading retailer used the Framework to optimize seasonal campaigns. An agentic system was designed and deployed in days, increasing attach rates and reducing service friction. Transparent orchestration and human checkpoints improved speed, trust, and efficiency.
AI-native government
A national government used the Framework to assess how to radically improve and speed up citizen services while preserving sovereignty and compliance.
Smarter driving experiences
A global automaker used the Framework to transform its in‑vehicle voice assistant. Context‑aware agents enable natural conversations, smarter controls, and a more personalized driving experience, boosting feature usage by 35%.
Dynamically generated filings
An insurance customer used an agentic AI-enabled actuary solution to create and embed AI agents to deliver an end-to-end intelligent, automated workflow process that dynamically generates regulatory filings.
Ideas to power your AI-native enterprise
Designing AI agents is a new workplace superpower
Today, every consultant, analyst, and manager can design digital colleagues that automate aspects of their everyday work, including drafting content and identifying trends in real-time.
When machines join the team
The promise of agentic AI is not that it will replace human workers, but that it will amplify them — extending their reach, enhancing their judgment and enabling them to manage complexity at scale.
5 principles of AI proof-of-concept success
AI proofs-of-concept don’t fail because of the tech. They fail because organizations design them for show, not for scale.
The Kyndryl Institute Get the latest AI insights from eminent experts
Meet the team
Patrick Gormley
Dr. Shaun Barney
Fionnuala Morris
Michael Bradshaw
Victoria Pelletier
Shawn DSouza
Your top questions
Leaders face rising expectations for speed, resilience, and compliance while technology complexity grows. Traditional automation struggles to adapt to frequent change and policy constraints. Agentic AI represents a step change. It enables intelligent agents that understand intent, adapt to context, and act within policy while people remain in the loop for oversight and judgment.
Agentic AI is not just a technical upgrade. It is a strategic capability for delivering real-world impact and preparing the organization for the future of work.
The Kyndryl Agentic AI Framework is a service that integrates agentic-AI technologies and methodologies shaped by Kyndryl’s decades of experience running mission-critical estates.
It orchestrates self-directed, self-learning agents that work with people to execute complex workflows at scale. It integrates with your existing environment, leverages Kyndryl Bridge where appropriate, and uses graph-based orchestration to balance speed, resilience, and transparency. The Framework evolves with your business and produces explainable, auditable outcomes leaders can trust.
Connect with us
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Interested in joining us?
Explore career opportunities and help us shape the future of Agentic AI.