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Design-led. AI-ready. Built for enterprise scale.

What is Kyndryl Vital?

Experience is no longer a design issue but a systems issue. Customers expect relevance, employees demand clarity, and machines enable decisions. Yet most enterprise systems aren't designed to behave like your brand and that disconnect is a competitive risk.

Kyndryl Vital is a design-led transformation practice that helps enterprises embed experience into the core of their technology. We translate brand intent into how your infrastructure behaves so every interaction, decision, and AI response reflects purpose, not just process. With Vital, experience becomes your most scalable competitive advantage.

Creative, planning or designers talking in meeting for project ideas, startup or feedback. Review, interior design paperwork and people with teamwork for brainstorming, development or collaboration.

How does Kyndryl Vital work?


Kyndryl Vital offers a new model of creativity for your enterprise that leverages human-centered design, applied AI, and deep technology integration to shape systems that are emotionally intelligent and operationally efficient.

Kyndryl Vital helps your enterprise do the following through experience advisory, design, engineering, delivery:

Reimagine experience as system behavior by defining how platforms and AI should respond across moments instead of interfaces

Design adaptive journeys by mapping customer, employee, and machine interactions that evolve in context and real time

Operationalize brand intent by embedding purpose into data flows, automation, and decision systems

The value of Kyndryl Vital

Makes experience a strategic advantage

Vital transforms experience from a surface-level interaction into a core business capability. We align brand purpose with how systems behave across people, platforms, and AI to deliver consistent, emotionally intelligent experiences that build trust and loyalty.

Activates AI to drive experience innovation

Vital uses applied AI to personalize and improve experiences of humans, AI, platform and machines. It enables systems to learn, adapt, and respond, helping you to stay relevant and responsive as your customers’ and business’ needs evolve.

Integrates design-to-delivery for adaptive journey

Vital brings together Kyndryl’s deep infrastructure expertise with design and engineering. We build experiences, then secure and scale them. We ensure every experience performs with consistency, security, and speed.

kyndryl expertise

Our designer-led teams convene expertise at the intersection of experience, business, and technology. ​

Openness and adaptability


Works with systems, methods, and tools used by customers and alliance partners.

Future-focused


Defines desirable futures and then drives real solutions.

Human-centered


Focuses on measurable experience outcomes based on deep understanding.

Real solutions


Drives solutions by bridging human experience with technology.

Resources

AI in Financial Services

Explore how financial institutions use design-led transformation, AI & data orchestration to personalize experiences, boost efficiency, meet regulations and build digital capabilities.

Read the article

Design’s Moment of Truth

Explore how enterprises use design thinking and creative teams to drive AI-led innovation and shape customer “moments of truth".

Read the article

Accelerating student success at UCLA

Discover how Kyndryl Vital helped UCLA launch a GenAI assistant to transform the student journey from onboarding to career guidance while boosting retention and staff efficiency.

Read the story

Meet the Kyndryl Vital experts

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Khaliq Khan

Global Head, Vital & Experience Transformation
Kyndryl
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Victoria Pelletier

Global Head, Organization Change Management
Kyndryl
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Jessica Saperstein

Global Head, Experience Transformation and Advisory; Vital Lead - USA
Kyndryl
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Guy Tallent

Global Head, Technology Strategy
Kyndryl
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Doug Morgan

Vital Lead - Canada
Kyndryl
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Masashi Kono

Vital Lead - Japan
Kyndryl
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Mark Smith

Vital Lead - UKI
Kyndryl
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Shaon Sengupta

Vital Lead - India
Kyndryl

Talk to an expert

Learn how Kyndryl Vital can help solve your unique business problems.