4. Appoint champions of change from within
Rather than trying to mandate acceptance from the top down, enlist colleagues to be your advocates for change. At Kyndryl, we recruited employees throughout the organization to generate excitement around the launch of our Microsoft applications.
Today, our Microsoft Champions group includes roughly 2,300 Champions in more than 56 countries. They invest countless hours promoting adoption and use of the applications, encouraging peers to become fluent with the tools, and sharing their knowledge with others.
5. Develop a robust training program
Education is key for enablement, so we turned to Microsoft and other trusted partners to help us create a comprehensive instructional strategy. Together, we developed a library of live events, practice exercises and interactive tools to enable employees to learn in a way that fits their style and schedule.
Our current offerings include Microsoft-hosted training sessions in multiple languages and time zones, on-demand learning based on each employee’s job and skill set, and instructional modules for specific products and services.
6. Communicate early and often
We kicked off communications for our transition to Microsoft 365 with an Open Mic livestream hosted by our CEO. He shared news about our new Microsoft partnership and announced that the entire company would be moving to the 365 platform.
Soon after, we began working with our corporate communications team to develop additional videos, blogs, newsletter articles and weekly posts to chronicle Kyndryl’s transition to Microsoft tools. Today, we have three collaboration hubs that form the cornerstone of our ongoing communications.
7. Remain transparent
If you don’t have answers to everything—and you won’t—admit it. Be honest and tell people that you appreciate their feedback and will figure out a solution together to get them where they need to be.
By remaining transparent, we’ve strengthened relationships and built trust with employees that will serve us well as we continue our workplace transformation. It also promises to pay even larger dividends within our organization and beyond as our company strengthens its position in the market and grows.
8. Anticipate bumps in the road
Not surprisingly, there were missteps on our journey to Microsoft 365. Rather than fixate on what went wrong or who was to blame, we promptly addressed issues and used the experience to guide our way forward.
Bottom line: You’ll make certain decisions along the way that, in hindsight, may not be the best. The key is to help everyone adjust, work toward a better outcome, and learn from the experience.
9. Reimagine your measures of success
At some point, you’ll have to measure the performance of any large-scale initiative you undertake. However, our Microsoft 365 transition focuses on qualitative assessments rather than traditional metrics like ROI and cost savings.
In the short term, we’re using the ramp-down of existing applications and the adoption and usage of our new applications as key performance indicators. We’ll eventually use new tooling methods to fully track user sentiment, engagement and productivity, which are critical to enhancing business outcomes.