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The collaboration will improve CIB Bank’s operational workflow and enhance efficiency

BUDAPEST, Hungary, April 29, 2024 — Kyndryl (NYSE: KD), the world’s largest IT infrastructure services provider, and CIB Bank, one of the largest commercial banks in Hungary, today announced Kyndryl has helped the bank modernize its applications and overhaul its uncollateralized lending workflow. As a result, CIB Bank can further streamline its lending process, achieve increased efficiency and significant cost savings by implementing a modern and automated system for processing consumer loans.

Established in 1979 in Budapest, CIB Bank caters to nearly 455,000 Hungarian customers as a member of the Intesa Sanpaolo Group. Facing a rapidly evolving financial sector influenced by technological innovations, CIB Bank is adapting to the digital banking era with cutting-edge technology integration, driven by customer demands for flexibility and seamless banking experiences.

In line with CIB Bank’s efforts to focus on customer-centric solutions, balance competitiveness with regulatory compliance, and ensure trust and security in a dynamic market, CIB Bank engaged Kyndryl to deliver an IT modernization project to overhaul the bank’s unsecured workflow, upgrade the user interface for the bank’s small business lending service and upgrade the bank’s platform that handles mortgages and small businesses. So far, CIB Bank's process for handling credit cards, overdrafts and personal loan applications has been significantly revamped, simplifying the complex legacy code and redesigning business operations for new features without altering the core technology.

"We are thrilled to partner with Kyndryl for this transformative project,” said Sante Cusimano, COO of CIB Bank. “Kyndryl’s expertise in application development and operational support has enabled us to modernize our lending process, boost our internal capabilities and offer a more personalized and efficient service to our customers."

"Kyndryl is proud to collaborate with CIB Bank on this pioneering modernization project. Moving beyond our traditional IT services provider role to become a trusted business application service provider represents a significant milestone for us,” said Tamás Bence Marosvári, Senior Lead, Business Process Consulting, Kyndryl Hungary. “We are committed to delivering solutions that not only meet but exceed our customer’s expectations.”

Central to this project has been the integration of Kyndryl’s comprehensive services that enabled an end-to-end overhaul of the bank's lending workflow and systems. Kyndryl modernized and now operates everything from the application layer to the infrastructure.

These improvements have significantly enhanced CIB Bank's operational efficiency, making the bank more agile and better equipped to respond to market and economic shifts. By streamlining product development, CIB Bank has accelerated innovation and reduced time to market. Centralizing loan processes on a single platform has also cut operational costs by simplifying the technology stack and consolidating operations and support.

Furthermore, the introduction of an operational and support model with quality checks enables the bank to adjust specific application components as needed. Bank administrators and loan officers now spend less time correcting data entry mistakes and dealing with fewer rejected applications due to internal errors because of the new system's ease of use, which has in turn led to increased employee satisfaction.

Notes to Editors: CIB Bank updated the credit assessment rules to offer loans based on individual evaluations rather than a universal standard, enabling personalized loan pricing. Additionally, customers can now apply for loans of up to 15 million HUF, surpassing the 10 million HUF limit commonly set by other banks for personal loans.

About CIB Bank
CIB Bank is a subsidiary of the Intesa Sanpaolo Group. With a strong parent bank background and 45 years of experience as a universal credit institution, it offers a full range of commercial banking and investment services, complemented by the products and schemes of its subsidiaries (CIB Leasing, CIB Alkusz, CIB Rent and CIB Recovery). CIB Bank serves its nearly 455,000 clients through a nationwide network of branches, while constantly seeking innovative solutions tailored to its clients' needs. CIB Bank's services are available to corporate, institutional, municipal and individual entrepreneurs as well as retail customers. In addition to its branches, CIB Bank offers a wide range of electronic channels for fast and convenient financial management, such as CIB Bank Online, CIB Bank Mobile App and eBroker information and securities trading system. For more information, visit, Facebook or LinkedIn.

About Kyndryl
Kyndryl (NYSE: KD) is the world’s largest IT infrastructure services provider, serving thousands of enterprise customers in more than 60 countries. The company designs, builds, manages and modernizes the complex, mission-critical information systems that the world depends on every day. For more information, visit

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