CIB Bank enhances digital banking with Kyndryl through advanced automation and observability

BUDAPEST, Hungary, October 2, 2025 — Kyndryl (NYSE: KD), a leading provider of mission critical enterprise technology services, and CIB Bank, one of the largest commercial banks in Hungary and a member of Italy’s Intesa Sanpaolo Group through its International Banks Division, announced that Kyndryl has helped the bank to further modernize its IT operations and intensify its automation and observability capabilities. The project aimed to reduce operational complexity, enable real-time observability, and reinforce resilience to deliver highly available digital banking services.

Founded in 1979 in Budapest, CIB Bank serves nearly 455,000 customers in Hungary and is a member of the Intesa Sanpaolo Group—Italy’s leading banking group and a top European player in wealth management and financial services for over 20 years. To support its expanding digital services and growing operations, the bank recognized the need to further streamline and enhance its monitoring systems, ensuring faster performance, higher availability, and greater customer trust.

Kyndryl has long supported the bank’s core IT infrastructure, including managing the critical systems that run its banking applications and customer-facing services. With Dynatrace Managed, an AI-powered observability platform already deployed, the bank decided to consolidate and replace its existing tools, making Dynatrace its single unified platform.

Kyndryl migrated the configuration from the previous solution, and consolidated the monitoring of more than 600 servers. This involved reviewing years of custom settings, removing outdated configurations and collaborating closely with the bank’s teams to ensure a seamless transition. Today, Kyndryl manages CIB’s Dynatrace Managed solution and connected environment, supporting operational resilience and uninterrupted business continuity.

“Our customers are at the heart of everything we do, which is why we are constantly improving the way we deliver digital services,” said Sante Cusimano, Chief Operating and Transformation Officer of CIB Bank. “By working with Kyndryl to unify our monitoring capabilities, we’ve reinforced the resilience and reliability of our systems. This gives us the confidence to innovate faster while helping customers enjoy seamless and protected banking experiences.”

As a result of the migration, Dynatrace Managed now spans all the bank’s key IT environments. Today, CIB Bank benefits from automated root cause analysis, proactive incident detection, and reliable digital services. A simple web-based dashboard with AI-driven insights enables faster response times, allowing teams to focus more on innovation. The platform also integrates smoothly with the bank’s existing IT and development systems, making it easier to support new applications and future digital transformation goals.

“This project reflects the strength of our partnership with CIB Bank and our shared commitment to digital transformation,” said András Tóth, Country Leader, Kyndryl Hungary. “By migrating complex monitoring environments into a single, AI-powered platform, we helped the bank reduce operational complexity and unlock automation. Together, we’ve built a foundation for greater agility, innovation, and customer trust.”

CIB Bank and Kyndryl’s relationship dates back to 2016. Over the years, Kyndryl has supported the bank’s mission-critical IT systems, enabling seamless banking experiences for customers. In 2024, Kyndryl supported CIB Bank’s efforts to further modernize its applications and overhaul its lending process. This ongoing collaboration continues to reinforce CIB Bank’s commitment to delivering protected, resilient, and customer-first services.

About CIB Bank
CIB Bank is a subsidiary of the Intesa Sanpaolo Group. With a strong parent bank background and 45 years of experience as a universal credit institution, it provides a full range of commercial banking and investment services, complemented by the products and facilities of its subsidiary (CIB Leasing). CIB Bank serves its 455,000 clients through a nationwide network of branches, while constantly seeking innovative solutions tailored to its clients' needs. CIB Bank’s services are available to corporate, institutional, municipal and individual clients, as well as to retail customers. In addition to branches, customers have access to a wide range of electronic channels for quick and convenient financial management, such as CIB Bank Online, the CIB Bank Mobile Application and eBroker, the information and securities trading system. For more information, contact us or visit www.cib.hu. You can also follow us on Facebook and LinkedIn.

About Kyndryl
Kyndryl (NYSE: KD) is a leading provider of mission-critical enterprise technology services offering advisory, implementation and managed service capabilities to thousands of customers in more than 60 countries. As the world's largest IT infrastructure services provider, the Company designs, builds, manages and modernizes the complex information systems that the world depends on every day.  For more information, visit www.kyndryl.com.

Kyndryl press contact
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