Forrester Case Study : How Kyndryl modernized its core for AI success
Transforming culture and building the foundation for AI
The case study reveals how Kyndryl’s bold modernization and cultural reinvention paved the way for AI-driven transformation.
Key outcomes at a glance
50%
cost reduction
Reduced IT run costs by 50%.
1829 to 360
applications migrated
Application portfolio reduced.
59%
cumulative savings
59% cumulative savings realized in year 2.
Insights from our leaders
Innovation at scale
Michael Bradshaw — Global Practice Leader, Applications, Data & AI (Former CIO, Kyndryl)
"This transformation has set the stage for our AI-driven future, empowering our teams to innovate at scale."
Change is improvement
Maryjo Charbonnier — Chief Human Resources Officer, Kyndryl
“Durable change means buy-in, acceptance, progress, and an expectation that ‘change is improvement’ over the long haul.”
Reduce your portfolio
Kim Basile — Chief Information Officer, Kyndryl
“You don’t need a spin-off to reduce your footprint. If your portfolio is 400, get rid of 50 to free up space and show you can do it.”
