Kyndryl named an ODWS Leader®
Powering intelligent workplaces for the future
Kyndryl enables a connected digital workplace where AI, automation and experience intelligence unite to boost productivity and empower every employee.
Outsourced digital workplace services trends
20% of workplace apps will use AI-driven personalization algorithms for adaptive worker experiences by 2028.
By 2030, 30% of organizations will achieve autonomous operations for 80% of their digital workplace services, up from 0% in 2025. 1
95% of enterprises use AI, but 71% of leaders say their workforce isn’t ready to harness its full potential.
Key Kyndryl digital workplace services capabilities
transformation
Unmatched experience transformation
Kyndryl’s Connected Experience framework prioritizes employee and customer experience, with personalization, AI insights and automation to deliver measurable outcomes.
and innovation
Industry-leading consulting and innovation
Kyndryl’s Digital Workplace Services consulting practice accelerates adoption of GenAI and agentic AI for organizations to redefine their digital work with role-based insights and industry expertise.
AI Innovation at scale
Kyndryl Bridge, our advanced AI-powered platform, transforms operations through continuous learning, data-driven automation and predictive support to elevate workforce performance.
Kyndryl positioned as a Leader in the 2025 Gartner® Magic Quadrant™ Outsourced Digital Workplace Services for its ability to execute, and completeness of vision.
1 Gartner, The Impact of AI Agents on Digital Workplace IT Operations, Stuart Downes, Autumn Stanish, Tom Cipolla, 16 September 2025
Gartner Disclaimer
Gartner, Magic Quadrant for Outsourced Digital Workplace Services, Karl Rosander, Katja Ruud, Biswajit Maity, Matt Baldino, Joe Trejo, 10 November 2025.
Gartner is a registered trademark and service mark and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Kyndryl.