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SCHWAZ, Austria, May 13, 2024 — Tyrolit, a globally leading abrasives manufacturer, and Kyndryl (NYSE: KD), the world’s largest IT infrastructure services provider, have announced an agreement to continue their long-term collaboration. It aims to enhance Tyrolit's SAP IT infrastructure, with a particular focus on SAP Basis operations that are instrumental to Tyrolit’s business processes. The goal is to elevate Tyrolit's technological prowess and operational resilience, marking a significant step forward in its digital transformation journey.

For Tyrolit, choosing Kyndryl was essential to ensuring that it could minimize system downtime and ensure that it did not exceed the duration of a weekend (from Friday 1pm to Sunday afternoon), as the ERP system underpins Tyrolit’s global production operations. Another important requirement was having direct access to a dedicated local Kyndryl SAP Basis specialist, both for the specific S/4 conversion project and for the day-to-day operational needs. In this way, and with Kyndryl’s support, Tyrolit can maintain its business processes smoothly and implement system upgrades and changes effectively.

“The complex S/4 HANA conversion was handled professionally and to our complete satisfaction by our application team in close collaboration with the SAP Basis specialists from Kyndryl,” said Gerd Kohlgruber, CEO, Tycom Digital Services. Tycom evolved from Tyrolit's in-house IT department and now also offers IT solutions for the industry worldwide as an independent provider. “This phase was successfully completed within the challenging timeline and without the need for any additional external support. By engaging Kyndryl with the management of our SAP infrastructure and SAP Basis operations, we aim to ensure efficiency, bullet-proof security and reliability — key components for maintaining our competitive edge in today’s fast-paced market. This strategic collaboration allows us to make the best possible use of the advantages.”

Another key factor for the cooperation with Kyndryl was the use of shared hardware with Power technology, which is operated in Kyndryl’s state-of-the-art datacenters. This combination of modern technology in Kyndryl Level 3+ datacenters provides scalable performance and the necessary security for Tyrolit’s core SAP systems.

“This collaboration is a proof point to Tyrolit's commitment to leveraging cutting-edge technology and expert collaboration to stay at the forefront of the industry,” said Maria Kirschner, VP & Country General Manager, Kyndryl Alps. “Entrusting Kyndryl with SAP Basis operations and SAP infrastructure management ensures Tyrolit the highest levels of efficiency and reliability, which are essential for maintaining a competitive edge in the market.”

The Tyrolit Group
Tyrolit is one of the world's leading manufacturers of grinding and dressing tools as well as a system provider for the construction industry. With roots in the heart of the Austrian Alps, Tyrolit combines the strengths of family values with a global vision and over a century of individual corporate and technological experience. Tycom Digital Services GmbH, a wholly owned subsidiary of Tyrolit Schleifmittelwerke Swarovski AG & Co KG, has been responsible for all IT matters within the Tyrolit Group since August 2023. For more information, visit

About Kyndryl
Kyndryl (NYSE: KD) is the world’s largest IT infrastructure services provider, serving thousands of enterprise customers in more than 60 countries. The company designs, builds, manages and modernizes the complex, mission-critical information systems that the world depends on every day. For more information, visit

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